Hydreight WellnessReviews of hydreight.com

App buffers and when happened have to completely start over

I have had a great experience with recruiting and business success teams. The live webinars have also been very helpful. The order in which emails were sent were very confusing, and listed resources no longer available, such as on-boarding webinars being available twice per week. It took much longer to get started, only being able to attend one webinar per week to satisfy the on-boarding checklist, as 2 of them happened at the same time and I had to wait another week to complete the main webinar scheduled for Thursdays. I am also not pleased that after a month, I still can not perform any of the IV infusion menu. I was sent all Saline, no Lactated Ringers, and 3 of the most basic ingredients listed on most all IV protocols, has been put of stock since the day I have been able to order anything. For weeks now. And did not know that signing up with Olympia Pharmacy was not just suggested, but needed. And now I may not be able to utilize them, as I don't have a brick and mortar, and the closest "approved" UPS Access Point is located over half an hour from me. Definitely not easy to get going with this company.

Guidance unclear, contact person- unclear.

I chose this company because they work in a patient safe environment, but when it comes to communication with the members, I am disappointed. Some of us like speaking with a real person, not an automated service. If you have questions, you can’t get an answer for 1-2 days. If I knew what I know now, after signing contract, I would have had second thoughts. Unfortunately, I have invested thousands of dollars already. I’ll have to give it my best shot.

The app/ back office can be somewhat confusing regarding scheduling on the pt side of things and finding all the part that need to be completed for the menu, on the admin side. Some pts find it easier to have the CSP schedule the appt over the phone which is difficult when the pt needs to schedule a consult. There’s no “wait until session” option or “skip” option for the provider just to hold the time slot. Also, not all the providers join calls even when it says they are available or with a scheduled appointment. I was not aware that the providers are only available during certain times. I would have not scheduled a client appt so late had I know this. It forced me to cancel the session.

The app should be more user friendly

The medication is getting delivered later and later. I have customers who are constantly contacting me because they have not received their package and it is time for their injection. This month I ordered my medication on September 3rd and I still have not received it or received word on when it will ship. I have also tried to order new supplies for my IV part of my business and the supplies that I need are out of stock. This is frustrating. I also live on the border of Oregon and Washington. I run my business in Oregon but would love to have a discounted rate to open a second business through Hydreight so that I can see patients in Washington also. I love that Hydreight helps with managing funds. I wish there was a documents page where all the forms are kept for changing prices, etc.

Didn’t get one item in my order though I don’t think it’s Hydreight’s fault. I think it was the delivery driver BUT it could be that they didn’t translate all items to the supplier.