Elizabeth
Hydra is good for the price and when…
Hydra is good for the price and when you finally do get a hold of customer service, for the most part they resolve any issues. Why am I giving 3 stars.... well, CUSTOMER SERVICE. They're NOT 24/7 as they claim. Actually, no one works on the weekend. If you open a ticket after 5pm on Fri, you will NOT get any assistance until at least Sunday evening if you're lucky. Same if you pass an evaluation on Friday evening, you will not be able to trade the live account. It's really misleading on their website to claim 24/7 support. Again, that is NOT true. They may be 24/7 Mon-Friday evening. FIX this and I will be the first to update my review.
Response from Hydra FundingNov 24, 2025
Hi Elizabeth, Thanks for taking the time to leave another update — and for giving us the chance to address your concerns directly. We’re glad your previous issue was fully resolved and your account reinstated so you could keep trading without interruption. At the same time, we hear you loud and clear on support availability. Just so you know: we’re already scaling the support team to increase weekend and peak-hour coverage, and we’re currently rebuilding our AI system to escalate urgent cases to human support much faster. These upgrades are part of a bigger push to level up the entire Hydra support experience. Your feedback helps us move faster. And if you ever need us again, we want you to feel that difference — quicker responses, smoother resolutions, and a team that actually shows up for its traders. We appreciate you sticking with Hydra. We’re constantly improving, and we’re here whenever you need us. — The Hydra Team ⚡




