Hydrafil Filtration ProductsReviews of hydrafil.com

Response from Hydrafil Filtration ProductsJul 27, 2021

Hello Todd, I apologize that you feel that way. You placed your order on June 11th. The filters you ordered were not in stock and were made to order. The order shipped 13 business days after the ordered was placed. Our advertised Lead Times are 10-14 Business Days for non stock items. We shipped the order according to the level of shipping you purchased at the time of checkout. At the same time DHL and UPS international shipping which have Guaranteed transit times to Australia of 3-5 days were offered. You choose "USPS First Class Mail" which deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Your tracking information currently shows that your package departed from Hong Kong on July 15th and is currently in transit to the destination. To help this from happening to other customers we have since removed USPS as an option for international shipping and only allow DHL or UPS. I do apologize again for how long it is taking and hopefully your filters will arrive soon.

Response from Hydrafil Filtration ProductsJan 22, 2018

Hello Michio, Our apologies for the delay and mistake. After speaking with you, we agreed to ship your missing filters to Japan at no additional cost. We were hoping that this would help correct the issue. Again our apologies for the mistake, we did everything we could to help and correct our mistake, even shipping internationally at our expense. The Japanese DHL Waybill is: 6519334312 If there is anything we can do in the future, please let us know. Our sincere apologies, Hydrafil Sales Team.

Response from Hydrafil Filtration ProductsDec 19, 2017

Hi Tom, Thank you for your very helpful comments, we will certainly discuss this with our warehouse. However, we did pull a report, and according to the order history, and UPS tracking, your order was process and shipped within six calendar days, ARO. Order Date: 11/1/2017 Ship Date: 11/7/2017 Shipping Method: UPS NDA UPS Tracking Number: 1Z866EV90142832318 Time In Transit: 1 Day If for some reason, this is does not add up on your end, please contact me directly, Eric Ford, Sales Manager, [email protected], and I will happily look into this, and make sure that you are appropriately compensated. Thank you, Hydrafil, Inc Eric Ford [email protected] 313-263-3396