HydollReviews of hydoll.net

Response from HydollJun 11, 2026

We are very sorry that this product did not meet your expectations 😔. The 65cm model was out of stock at that time, and we contacted you immediately. After receiving your approval, we replaced it with the 70cm model and arranged the shipment. We also sincerely apologize that the product page information was not updated in time — this was our oversight, and we will work on improving and speeding up our system updates in the future. If you are still not satisfied with the product, please feel free to contact us at any time. We will do our best to provide you with a proper and satisfactory solution~

Response from HydollMar 4, 2026

We sincerely apologize for any inconvenience. Currently, we can arrange shipping to most areas, while only a few remote or special locations fall outside our delivery range and cannot be shipped to. Before shipping, we carefully verify all orders and addresses. For addresses that cannot be delivered, we will promptly communicate with the customer and issue a full refund, ensuring the rights and a smooth shopping experience for every customer.

Response from HydollFeb 27, 2026

Dear Sir/Madam, We regret to hear of your recent dissatisfaction with your experience. This order could not be fulfilled due to restrictions imposed by relevant UK regulations. We contacted you promptly to discuss the matter and offered a resolution, ultimately processing a refund on your behalf. Regarding the fees incurred during the refund process, these represent transaction charges levied by PayPal in accordance with its platform rules. Such fees are neither deducted nor retained by us, and we are unable to influence the payment platform's fee policies. We remain committed to providing transparent, compliant services and will endeavour to assist every customer to the fullest extent permitted by law.

Response from HydollDec 1, 2025

We are truly sorry for the disappointing shopping experience you had! 🙏 Thank you also for your honest feedback, which helps us identify areas for improvement. Moving forward, we will approach every step with greater care to provide our customers with a more enjoyable shopping experience.

Response from HydollJan 17, 2025

Sorry for the inconvenience. Unfortunately, the product you selected from our US warehouse cannot be shipped to Alaska, Hawaii, Puerto Rico, and other such locations. You would need to choose a product from outside the US warehouse for delivery to these areas.