Hy-VeeReviews of hy-vee.com

Groceries were delivered 4 hours late, 4! Then when I checked the grocery list $70 worth of groceries were missing from a large order. I called, you have to wait until all the deliveries are made and see if the rest of your order is found. How long will that take? They had no idea. They sounded visibly annoyed. Missing groceries not found, I put a disputed charge on my credit card. Very unprofessional.

I ordered a turkey, green bean casserole and dressing on 11/20/2020 to be picked up on 11/24/2020. Upon arrival. I was presented with a turkey in a plastic bag frozen and the 2 sides that were small, but they called it large. I was told that "the turkey comes that way, but all you have to do is take it out of the plastic bag and heat it up a little bit." SERIOUSLY. To say I was angry was an understatement. This is the 2nd time this same store/same deli department has done this to me. If I wanted a frozen turkey in a bag, I would just go ahead and buy one from their meat department. To pawn this garbage off on someone is so much more than an insult. It is beyond words. I will never make the mistake of going to the Hy-Vee in Topeka, Kansas again. Nor can I, in good conscience, refer anyone to them EVER. I paid $61.09 for a frozen turkey. I am sick of this store. Never again. What I can say is that the store manager and a woman made every effort to make things right. They truly did. However, my trust is gone and I have no faith in that store nor will I ever again. I really do appreciate their efforts to make it right.

I have used this service several times. Everytime I've used it i always receive food that expires within a day or two. I have had to contact them several times after delivery because I am missing a lot of items that I paid for. The last time I ever wasted my money on this service was after the gave me a gallon of milk that expired the day after I received it.

I typically like Hyvee for their selection and their employee-owned business. But the online order pickup has been a nightmare. Constantly out of basic produce, or missing items, or ignored while waiting to pick up my groceries. One time I went to pick up my groceries and they said they didn’t have them done so they would deliver them. They never did and I called to ask what happened and they simply forgot, and the my order had gone bad so they said they would redo it and deliver. Then they delivered the order to the wrong house! I don’t even know how that’s possible. Finally ended up getting my food 24 hours later. I know COVID put a strain on grocery pickup but get it together you guys!

Ok so I definitely don't recommend shopping here because when we ordered online to come pick up our food they shorted us almost every thing! I mean come on, we ordered 2 frozen pizzas and they gave us 7 and made us pay for it. We also paid for a ham and a turkey, they gave us the hame but not the turkey! So Hy-Vee is your goal to disappoint every customer that walks in your doors or orders from home? IM NEVER SHOPPING THERE AGAIN!!!!!!

Crap customer service. I would rather put my finger in a pencil sharpener than sit in line for 25 minutes because their manager would rather you sit in line for 25 minutes. Go somewhere else !

Ordered online for the first time yesterday! Due to three of my household have covid!!!! Still at noon today still have not got my groceries!!! This is insane omg we have had to call multiple times!!!! Keep getting the run around wow just wow so it's free then when this happens I bet my order will be wrong to! I am not happy at all guess I need to go in and get my groceries covid or not try and do the right thing and yeah never again

HyVee Refried black beans with roasted chiles; Simple source. Worst concoction of any premade beans have every tried. Threw it away.