Hy-VeeReviews of hy-vee.com

The experience was good and bad they need to listen more at the customer service they need to fix their copying machine every time we go in there to copy it's broken and we had to wait a long time and people went around us and we were the first ones there we won't be be back thank you Megan

Hy-Vee aisles online sucks. To be more specific, the people who shop your order f-ing suck. I put in a weekly order of $200 and they are constantly missing items that I order. So I call them after my order is done and ask them about the missing items, they then tell me that they’ll go look again….and when they call me back, they found all of my missing items. Why the f&@k didn’t you find them the first time? How, all of a sudden do they magically appear? EVERY. F-ING. ORDER. I talk to the managers and of course that does no good. Don’t waste your time with this service. All of the employees are under trained, inexperienced, lazy people who don’t give two sh!ts if they do their job or find your groceries.

I pay for delivery service using their Perks Plus program. It used to be decent. Hyvee doesn’t deliver direct anymore and has DoorDash do it. I’m annoyed I have to tip drivers now because I know they need to make a living and it’s not their fault Hy-Vee stinks. Every single order I get has between 25% and 75% out of stock or substituted items. And I can’t get it from the store a mile away, it comes from a store not in my neighborhood. Sometimes we order Hy-Vee actually through DoorDash instead of Hy-Vee and the dashers would do the shopping and get it right (or call me when they couldn't find something). Now Hy-Vee shops and DoorDash picks up just like Hyvee’s own service. I still tip the dasher because it’s not their fault. Last night I placed a $100 order for sushi for dinner for the family. I picked three possible substitutions for every item. Not only was 80% of the entire order substituted, but I got just two $6 trays of Philadelphia roll sushi to feed the whole family. Philadelphia roll wasn’t even one of the possible subs for the items. We gave it to the teenage boy and walked to the gas station for a pizza for the rest of us. My $100 order was ultimately $55 because so much was out of stock and not subbed. Ridiculous. I won’t even go into issues over time including items I was charged for but missing, lack of communication and delayed delivery. I’m cancelling my membership. You know things have gotten bad when Walmart not only has more fresh food than Hy-Vee, but I almost look forward to giving Walmart my money.

HyVee CEO, etc. WAKE UP. Get a new ad agency. Yours’ sucks. They produced a terrible commercial! ‘Our House’ tv commercial shows all these people eating and laughing and they are ALL WHITE! What? How 1950s. Who is producing your television ads? What does your corporate board or executive management team look like? All White and probably mostly ALL males? Get with the program HyVee. Start producing commercials that reflect your customer base.

Today was my last trip to the Hy-Vee at 1000 S. 178 St. Omaha. I was doing my usual after work shopping and had gone through the self check out area only to realized that I had forgotten my wallet, lucky for me I had my check book. I was escorted over to the customer service desk and was told I could write a check there. After writing my check I was told they needed to see my driver license, again I explained that I didn't have my wallet. A short, elderly customer service manager was summoned and informed me if I wanted this $28.67 bag of groceries I would have to drive home get my license and bring it back to show her. As much as I like the knowledge of Old Joe in the liquor dept or the kindness of Dale handing out samples, the bitterness of today's encounter is etched in my brain and I will not be back. Sincerely, John White

I have been doing my grocery shopping with another business. I am so disappointed that they do not keep their products on the shelves. It looks like they are going out of business. The other chain store that I have been doing business with keeps their shelves filled or at least let's you know if they are our of stock online.

On line delivery is very slow and my items were replaced by things I didn't like. Delivery took all day. Placed order by 9 am and I was lucky to get my order by 5pm. I will never do delivery anymore. We have done on-line pick up several times and we have always had issues with this service. We will no longer do on-line pick up. We are actually considering not shopping at Hy-vee. It seems like the manager doesn'tt really care when we called in to discuss the issues. We will shop at grocery stores that do care. The saying "a smile in every aisle" is not true. There are some rude employees, very nice employees and some that walk away when you ask a question. Goodbye Hy-Vee..

Tried to order some items online for delivery to my home. I got a quick delivery but both items were changed to products that I do not want. Tried to resolve over their site but there is no way to resolve this on their substandard ordering site. Totally clueless. Will go back to Cub.