Hy-VeeReviews of hy-vee.com

I placed an order for a Saturday delivery. Once the delivery time came and went, I contacted the store only to find out they were very behind. I was ensured that the order would still be delivered. After the delivery never occurred, the store was contacted again only to give me a voicemail. The next day I called and was told the situation would be investigated. After checking back after hours to see if the situation had been investigated, I was told they "screwed up a lot of people's orders yesterday" and would have to investigate. At this point I begged for the order to be canceled and refunded. I have received no confirmation that my order was refunded. This is hardly a way to treat people who spend the extra money for the Hy-Vee delivery program. Hy-vee is not the company it used to be.

We have done HyVee delivery for 5+ years. We pay the $100/year and it has always been worth it. But the last 1-2 years has been horrible. We are always missing 50% of our order items, they go through DoorDash now, so I tip them online (it's not their fault HyVee is bad at filling orders), but if my order is $100 of stuff, I tip DoorDash $10 ahead of time, but the order comes and it's only $45 of stuff. I fill out their little "substitution/no substition" checkmarks, but it doesn't matter. I've left detailed notes by each item, but it doesn't matter. Anyway, I switch to Cub. I get ALL of the items I order. I do NOT get 30 texts while they shop my order asking me questions that I already left notes about. I don't have to babysit it. I just put it in and get my stuff with any appropriate substitutions chosen just fine. Not paying attention to their mess of a delivery system is bad move. Grocery delivery is the future - don't be a Blockbuster.

I never completed an order but they continue to charge me anyways......... Now I am asking to be get my refunded on food I never got will be not use again ... did not have half my order..

I’m not a thief Brady, neither is my 4 year old daughter. Manager with the white hair at Clinton location. Being vigilant doesn’t mean targeting customers because my daughter is holding some putty in the cart. You have a good night sir.

Don't shoot I am buYing grocery.

I would rate the online grocery pick up a zero out of five if I could we waited there for door dash for over an hour they were running late very low staffed and I’m going to get dinged because of it. It was the savage one in Minnesota but I’m guessing they are all runner the same , they won’t do anything about it. Terrible store one of the worst places I’ve ever picked up from for door Dash one of the most slow places for online pick up. HIGHLY NOT RECOMENDED!!!

I tripped badly coming out of Eagan Hyvee recently, and they had the audacity to tell me it was my fault for how I loaded my cart. The employees knew the uneven pavement was an issue, but in the end their representative Melissa Maas told me while they knew there was an issue, they did not know it was where I tripped, which was right outside their main front door. What an incredible liar Melissa is.

Ordered Hy-vee mealtime to go. No one had any knowledge of my order I paid for and didn't answer the phone. We had to go inside and wait for them to make it. They just brought out half the order not cooked so more waiting. Food was not very good. Not recommended.