HuntingtonReviews of huntington.com

I was a Veritex Bank customer for over 5 years and they were bought out by Huntington Bank . Huntington has been terrible with customer service and new fees . They topped themselves today at the Huntington Bank location in Irving Texas at 4300 N Beltline Rd for the worst customer service experience . I went to make a deposit and get a cashier check out of my business account . I was denied service for not removing my prescription sunglasses that I can see without having them on. I provided my current Texas Drivers license and debit card and removed my glasses see they could confirm my identity . I requested to speak to a manager and was told they were not in. They refused me service and were extremely rude . These women need customer service training and the manager should be ashamed that these are the employees they are putting on the teller windows to help customers with their money . I can not control that I need glasses to see and I feel very discriminated against for my visual impairment . I left without my banking needs being meet . I have filed a complaint with the corporate office of Huntington Bank. Huntington Bank has ruined the good reputation of the bank they took over . Be careful if you have vision issues because they will refuse you service if you need sunglasses to see the transaction in front of you .

I had opened my first account with them at the end of May. It took a couple of weeks for the direct deposit would deposit. That deposit went fine. Before my second deposit could be deposited, they put my account on hold. No call, no email, nothing. Then they closed my account the following week. Because they closed that account, my second deposit was deposited into that closed account. I have been trying to figure why it was closed. Everyone I talked to stated that I needed to wait for the letter. I finally got the letter and no where in it does it state that my account was going to be closed, just put on hold. Towards the end of the week, they told me it was rejected. Due to all of this, I lost my storage units today. They were auctioned off at 11a. Because of their actions with my direct deposit, I lost my storage units. I lost everything due to them closing my account. My direct deposited into the closed account was to pay my units paid up. But that didn't happen. If I could give 0 stars, I would. Please do not open an account unless you don't have any issues with your banking. This is the worst bank I have ever opened an account with.

Stay away from this bank. Im telling you. I opened a checking account online. They approved it, sent me my bank card, and checks. I did one single online check deposit for 1k. The put a 5 day hold on it then closed my accounts. I went into the branch to see what happened. They said the check was flagged by the fraud department. No reason given. The person who wrote me the check is a customer I do work for. They tried to tell me they didnt cash the check amd its still under review. I told them I know the guy and he sent proof they already cashed it and its cleared with chase bank no issues. I also showed them the actual check as I still have it because I deposited it online. They refused to give me the money and said I would have to wait up to 60 days for it. Its been 65 days now. So I called the branch again and now they say it can take up to 90 days. My warning to anyone out there. Is what if this was your savings etc you transfered over to them. You could be in major financial trouble if they held ot like they are doing my 1k. They honestly dont care. All they do is reference the paperwork you sign to open the account. Theres a loop hole saying they can fo this. So stay away there are many other options out there then this bank.

If I could give ZERO stars I would. Absolutely the WORST most disorganized bank I have EVER dealt with. I have dealt with this bank for approximately 3 years now and month after month I need to call them to get principal and interest payment breakdowns on my loan ( they are not available any other way) and they can NEVER find the authorization to talk to me. I spend HOURS every month trying to get this information! I actually sold my broker dealer to a LARGE bank, I have a CPA and a half dozen securities licenses. Maybe they should hire me to fix their broken systems. I have to imagine I'm not the only customer complaining if it is this bad and they can't resolve the issue in 3 years.

There were several errors in my transfer history. I transfer money for one Huntington account to a different Huntington account. For every actual transfer, there was a second identical transfer form a mysterious "Closed Account". And each had a unique transaction number. I've never closed an account at this bank. I called Customer Service. Which used to be really good until it was offshored. Now it takes three times as long to end up with no resolution. They read script, spit back to me what I said, which is wrong, and then ask stupid questions like this: "What is the account number of the Closed Account?" There is no closed account! It's a Huntington system error. I called a second time, hoping I would get a person who could understand the issue. No luck. Finally I called the online banking tech support number. Instead, I got the same offshore customer service! She said I had to explain the situation first before she could transfer me to online support. After going through the entire description again, and inviting her to look at my account to confirm the issue, I was transferred. The person I was transferred to said "I don't know why you were transferred here." Uh, you're online support, right?" She did confirm there was an issue, and opened a ticket for it. Total phone time: 1 hour, 33 minutes over three calls. It seems to me that when customer service is offshored and the people take three times a long to get to no solution, is the bank really saving money? Support used to be in Michigan, and the few times I called (over 20+ years) were quickly resolved.

sheesh firstly, where to start!! Reps/supervisors attitudes doesn't suppose to go together especially with customers whose depositing money in their financial institutions keeping jobs**. of which,(joshua) a supervisor informed me that my transaction will returned due to( .92 cents,,) below the actual amount???? .92 cents Guys!!!!!! What!!! Now mind y'all that huntington has a $50 grace period for situations or whatever. I was also informed by (joshua) that if said .92cents wasn't deposited by 1am 7-3-2026 that my transaction will be returned... LOL. As if I can't move to another BETTER financial institution:] at ANYTIME. I Believe I'M going to My University of Michigan Credit Union from Now. Ugh Bad business HUNTINGTON

The absolute worst customer service I have ever seen. I'm trying to get through to them regarding a retirement benefit owed me and this is literally impossible. Huntington's customer service gets an F.

Worst bank ever do yourself a favor and stay far away from huntington I am closing my account with them today