HuntingtonReviews of huntington.com

I was assigned a loan with Huntington when I financed at a dealership. When the time came to pay off the loan, Huntington would not process the payoff; they ONLY allow you to mail a paper check (in nearly 2025), and although registered mail tells me the check was received they will not process it and refuse to give you any status on the phone of why they won't process it. Obviously illegal behavior but it's up to me to get legal representation...

"My goodness, what an absolute mess of a position this bank puts you in! I opened up a business checking account completely online, and when it came time to close the account a couple of years later, I went to wire my funds out, and customer service repeatedly and very rudely insisted that in order to do this, I must go into a branch. Mind you, I don't live in a state where Huntington exists, and they keep repeating themselves as if I'm the one who isn’t understanding the situation. They wouldn't even provide any alternatives. They were just completely satisfied with notifying me that I had no options other than to basically get on a plane to manage my banking. Absurd. I had to call a branch desperately to see if they might have any tips for me, and they were able to help with the suggestion of an ACH transfer instead of a wire. From there, I opted to make the ACH transfer, and they canceled it for "security purposes" and removed my ability to even do any sort of bill pay! I'm still struggling to retrieve my funds. They are absolutely ill-equipped to provide services to their customers outside of their branch territories, and have the audacity to not at all train their clueless customer service employees on how to provide solutions. They operate like a start up and they should be embarrassed. It should not be legal to hold up anyone's money in this way with no solutions. Shame on you Huntington Bank!!!

Had a loan for a brand new camper that got totaled 3 months after we bought it. 95 percent of the loan was paid off by the main insurance and when would try to check on if our Gap had paid off the rest, the customer service representatives were rude. To top it off, they lost a check sent by the dealership to pay off their portion and made it my fault after they signed for the check and couldn't find it. This bank has some major issues when they lose a check they had to sign for from carrier. It also takes them 10 business days to process a check and most banks process in three. I got charged extra interest and late fees while they were processing checks sent to them on my behalf.

Huntington Bank customer service reps as well as their managers have no problem lying to their customers. I opened a new checking account on behalf of my disabled husband. No thanks to a customer service rep, the account was closed within two days of having the first automated deposit made. The customer service rep we both had talked to the first time I called to get the pin number set up, decided to flag the account and they closed it. With my husband authorizing each conversation I had with other customer service reps and a couple of managers to find out what was going on. They lied when they told me a check was already put in the mail along with a letter, when they never mailed it. By lying to me about that, a new car payment was late, as well as other bills were late to be paid. We finally got the mo ey from the account, but that was after day basically forced my disabled husband to come to the branch to have the funds withdrawn and to have the account closed. They should be ashamed of themselves for treating people this way. This was a very stressful time dealing with this and we are sorry we ever decided to open an account there. To this date, I don't believe they have actually closed the account since they didn't have my husband sign any papers stating to have it closed. I'm really concerned that when social security sends his November check that it will go to the wrong bank and everything will be delayed once again. What a mess this was and still may be. I changed the information online with social security. But, it can take two months to change things. So who knows? I never plan to do business with Huntington Bank ever again.

I have a personal account at Huntington and a business account at a different local bank. I wrote a check from my business to my personal account. Huntington put a hold on my check, but as it came from my other account, I am able to see on the app that the money was withdrawn from my business account the day after I wrote the check. Huntington claims the check is not cleared...a week later. They are lying. Unacceptable.

Terrible online customer service. Over the course of 3 weeks and approximately 1.75 hours on hold I was told by 3 different customer service reps that the issue with sending funds to a loved one through a site named Jail ATM had been resolved. (This is a legitimate site that aids families trying to help their loved ones during a difficult time by sending funds for inmate use for basic necessities.) Repeated lies just to get people off the phone. Never speak to the same person. Last supervisor I spoke with, Juan, basically got on the line to bully me into submission. I acted appropriately the entire time, simply asking him why I kept getting different answers from 6 different reps. and supervisors and still the same result-card declined to this site only. He finally said "we no longer have the capabilities to override those transaction declines that we once did." When I asked why someone didn't simply say that sooner, he ended the call, saying I was speaking over him. Done with this bank forever and will always speak badly of them when given the opportunity.

They suck. I liked tcf better. Customer service is horrible 9/10 of the time. You've been a victim of fraud, so what. We locked your card, oh well. You want funds from your account, go to another branch or offer customer $1,000 in $5 and singles. Their policies are not customer friendly and neither is some of their employees.

Don’t use them. I travel a lot. I was assured multiple times no issues using my card. Of course, I couldn't take cash out overseas and every person with a Podunk small bank had no issues. They also decline all transactions you do if you have never used your card there before like a bunch of nincompoops. I do crossfit training in the same city where my branch is located and they denied the charge. I never had any issues with TCF. These guys just can’t get it right.