HuntingtonReviews of huntington.com

Horrible customer service. Their customer service team speaks poor English. They provide incorrect information, then pass you to another person, so that person provides different incorrect information. When you call them out about the incorrect information, they hang up the phone.

This is honestly the worst bank I have ever been apart or I changed my phone number and now I can no longer access my online bank using any other sort of verification I have to drive 6 hours to a branch to update my phone number that's what I have been told my advice dont bank with them

In July of 2025, I opened a New Checking Account with Huntington Bank with promo code for the $400 Cash Bonus Offer, Total of $500 in Direct Deposits in 90 days. I deposited $550 in 90 days (much more since the 90 days), so when I did not receive my bonus offer, I called Customer Service. They transferred me through 2 differents reps and after they addied and readded, they changed my open date to July 14, then again to July 13, just so they could say that my last payroll deposit on 10/16 missed the cut off by 2 days, that way they could justify not paying me, that is incredibly shady. This was a test for me because I had another bank do the same thing, if Huntington Bank had done right by me I was going to move the majority of my money from my other 8 bank accounts, now I am withdrawing all of my money from Huntington and closing my account. Oh but they did offer me another promo offer...approximately 3.75% APR on a Money Market..that's nothing like paying $400 for a New Checking account. Not an honest move Huntington Bank.

I have been trying to find a way to access my credit card account online -- 3 times called and got in the cue for a call back nobody ever called.

I've called in to Huntington more than 10 times and went into the branch more than 5 times about the monthly service fees and moving my account to something that wouldn't charge service fees. I'm appalled and amazed that after 3 years and depositing $50,000, I still get monthly service fees on both checking accounts.

Worst experience ever. They charge you fees and when you pay them they charge you again. I'm so done with this bank and when you call they tell you to hold on and hang up on you. I spoke to 3 foreign reps today. I'm livid.

They held a paper payroll check for a week and mailed me a letter stating this after the hold was up, I can't make external transfers and the customer service has been horrible. No one speaks english.Wish I never opened the account here. I'll stick with my slow credit union.

I had to give one star to leave a review and they don't even deserve that. Yesterday I was scheduling bills to be paid for in February, all the bills went through but then I got a message that my account was overdrawn and couldn't pay all my bills so I went back to the homepage to see what was going on. The site set the bills to be paid properly in my scheduled bill pay for February and also paid the bills yesterday. I called and I was told I had to 7 to 10 minute wait and I was on the phone for over 3 hours until the billing center closed at 8:00 p.m.. I got on chat with three different agents and each one would just leave me hanging for 20 minutes or more and then the website would close down and I'd have to re log in and start again. This morning my account is drained and I can't get any help. I have worked at Banks and I have never seen anything as horrible as huntington. It was my husband's choice to bank there and we won't be staying.