HuntingtonReviews of huntington.com

This institution is frankly ridiculous, thats the only word that accurately describes my experience with them. I've had the misfortune to get a car loan account from them and it has been a circus since day one. They will mess everything up in ways you didnt think possible. With such terrible support my thoughts are they do this on purpose to make you incrue late payment fees. And they WILL NOT budge on you paying those fees even when it is their fault you were late paying due to their incompetence or laziness.

They locked me out of my own account for months multiple times when I moved out of the Midwest. Yet they never stop harassing for a $5 bill. They have very suspicious account verification practices over the phone as well that are not very trustworthy.

I cant rate them low enough! They bought my bank out. While I switched all my accounts, which was not easy I still have a home improvement loan there. And now I cant get anyone on the phone, only foreigners who dont speak English. I tried to email, get a canned response with a phone number that is automated nightmare and link to website that doesn't work. No one will actually talk to you! DONT DO BUSINESS WITH THEM! NO CUSTOMER SERVICE!!!! I've even tried to go back to the local banking location and the "old" bank employees have no idea and essentially cant help me.

Avoid at all costs, customer service talks in circles instead of actually researching and doing their job of finding a resolution. I paid off a boat loan and it took almost 30 days to get a title because Huntington kept trying to release a lien in a different state in which it wasn’t registered in. Even after multiple calls (6 total hours on the phone with them) informing them of their error.

My wife and I are extremely unhappy with this bank.We’ve had a loan with them now for over four months.We’ve changed the due date to the fifth and for some reason the representative put the second and now they refuse to change it to the fifth.Im a disabled army veteran and receive my check on the fifth of every month. Why Ty hey say they record the conversation and I clearly said the fifth.With all that being said I definitely don’t recommend this bank to anyone. I wish I knew this bank was very unprofessional before we accepted a loan from this bank. This bank is very unprofessional customer service.Im gonna get rid of this bank as soon as we can.Again if you want a very unprofessional and incompetent customer service this bank is for you

2 financing transactions, 2 awful experiences. They are the absolute worst company and will never work with them again.

I put a hold on a large check that had not been delivered. After confirming the check had in fact been received I attempted to remove the hold. Instead Huntington froze my account and told me I would have to open a new account because my account could have been compromised. It's been almost a week of arguing with them. If the account is not released today I'm changing banks. The local branch has tried to help but the main office appears to be full of idiots enforcing rules that in no way enhance customer account safety. I would recommend not considering opening an account at Huntington.

I opened an account with Veritex Bank in November 2025. I was extremely impressed with excellent customer service that I received. I was thrilled that I had found Veritex. I arranged for my SSA direct deposit to be transferred to the new account but was told by SSA that it could not begin until January. On January 19 Huntington Bank took over Veritex and customers got all new account numbers. We were told to make sure that we changed our direct transactions to the new account numbers. The bank would not automatically transfer these from Veritex to Huntington bank. Since SSE takes three months to process such a change I was hoping that at least that deposit would automatically transfer. But my January 28th SSA deposit did not appear in the new account. I had to go to the SSA office to straighten the account out. Meanwhile I had to pay my bills and obtain cash on my Credit Card. Today I went to the Hulen branch of Huntington bank to deposit cash since my account was overdrawn. Laura who was my Veritex banker was most apologetic and was looking into it for me. While she was helping me we were interrupted by another employee who was adamant that it if I had direct deposit with Veritex it would have gone to my new account. She was offensive and argumentative. FINALLY she said that the reason it had not gone to the new account was because it was new and the direct deposit had not yet been made to the Veritex account. I explained I didn’t come to argue I just wanted to make sure the account wasn’t overdrawn. Unfortunately I didn’t get her name. I will be looking for another bank now.