HuntingtonReviews of huntington.com

Huntington Bank put a hold on a deposited check from another bank. No one at the Bank can give a legal reason why. I have been a customer for over 30 years. I will no longer participate with this bank.

BRENDA TAYL*R has an office at the Huntington branch in the Elyria Ohio Court St location. I attempted to get assistance from this person to simply notarize documentation. She was utterly confused and seriously uneducated in the notarization department. I was there 30 to 45 minutes, with my disabled relatives getting four separate documents notarized. She left the office twice to get assistance from a bank teller then again left the office with the bank teller, calling over an additional male bank teller later, during this very uncomfortable visit. I explained each document was separate from one another and I needed four separate notarize signature documents. She acted as if I were trying to commit some type of fraudulent documentation immediately, before I was even able to have a seat she stated she wouldn't be able to notarize anything for me ??? Very strange behavior, horrible visit, zero in customer service skills, uneducated and rude on every level. She approached a bank teller to assist her in this process, bringing her from her duties as a teller into the office where my family and I were forced to wait even longer due to her incompetence, not once but twice. Mrs. Tayl*r was unstable and uncertain to make simple decisions. I then asked about Caregiver Banking. She immediately replied, "I know nothing about Caregiver Banking." I wasted my time, as well as my disabled mother & brother, visiting this location for prompt and courteous service. Brenda Tayl*r basically mistrusted me, making me feel as if I were visiting the bank to notarize false documentation. In conjunction with her inability to properly notarize four separate documents and notarize them, unwilling to assist myself or guide me to be added as a caregiver on my brother's account. This was a lengthy, extremely uncomfortable experience. This person is unfit to represent Huntington Bank, considering she was extremely confused, accompanied by the inability to explain or add myself as a Caregiver on my brothers account or even simply explaining or having any knowledge of Caregiver banking to me. I understand the Caregiver banking, but it appears as if he is sharing his account with me online rather than my being a caregiver. I was wondering if it was because he (my brother) has a savings account rather than a checking account, and I Still Don't Know! My mother and I had no problem adding myself as Caregiver on her checking account. Nevertheless, Brenda Tayl*r stated she knew nothing about it. No knowledge whatsoever on Caregiver Banking. Brenda Tayl*r should seriously consider retirement at this point. Unacceptable behavior. 04/06/2026, Date of occurrence.

Huntington Bank is full of nothing but lies. They’re fraud. Department is no help after leaving us in the negative and thousands of dollars of debt that’s going to destroy our credit after they verified a cashiers check three times that turned out to be a fraud. They’re telling us there’s nothing they’re willing to do about it and that we are the ones that owe them money. I’ve never been so disgusted with a bank in my life. Bank tellers should not be aloud to verify checks in assure the customers that there is nothing to worry about unless they are 100% positive and taking the responsibility for it I will never bank with Huntington Bank ever again. I do not recommend them to anybody!!!!! The Marietta branch is who is responsible for this and the bank tell her Drake consequences should be done for him verifying the check three times when it was a fraud!!!

Huntington's online customer service is an absolute disgrace. 40 minutes to get from the AI bot to a human who stops responding after two messages. Went back in and got to a human who asked me my SSN and account number and still wanted to send me a paid text to verify my phone number. When I asked to speak to a manager he stopped responding. The chat feature not existing would be more helpful than the pile of crap they have now.

Choose a different bank. I've been banking with Huntington since 1988 and I believe they put AI in charge of customer service this year or something. The people in the branch can't help you, and you can't talk to a human on the phone unless you want to wait ages for a call back. And then they will fix your problem and you'll find it's not fixed and have to call back.

These guys closed a chargeback claim in their customer's favor, despite it being a clear case of friendly fraud. Their customer lied and even with ironclad evidence to counter, they backed him up. Effectively stealing. Absolute criminal fraudsters.

I made a mobile deposit (income tax check)on 3/18/26. The put a hold on it. No problem. I got an email the next morning stating the hold was released. On 3/21/26, the check was still pending. I went to the branch and was told the check would be available on 3/25/26. I the received a letter in the mail today (3/23/26) stating the hold on my check should be released on 3/20/26. I call customer service and spoke to a young man, I was told the same mess about the check being released 3/25. I asked to speak to supervisor and was put back in phone que.. I was on hold for an hour. I got a young lady who was very nice. She was from the hold department. She reviewed account and put a request in to release hold early. She got denied. This is not a good experience. I'm really disappointed. The customer retention is baaaad. What is the reason to hold an Income tax check????

Thank God I’m finally done with Huntington National Bank! It has been a nightmare. I’ve never worked with any organization that was this incompetent to follow a sequence of events. The right hand has no idea what the left is doing. I eventually had to get everything in writing since they were incapable of continuity. Synapses: A guy in Detroit sent $53700 to the loan account to purchase my 23 Camaro SS. I received a confirmation email. The next day I called to confirm the email and received a confirmation number. 6 days after delivery I receive an email that the payment was reversed. How they reverse it, no one knows. I got a police report and started the insurance process. A Huntington rep said that they would pause payments until insurances could payout. Huntington sent the GAP provider a payoff letter which cancelled the policy. That was a pain to get reinstated. Then I get a late payment email. A rep said that they’d correct it. Then I get another one. I couldn’t get a supervisor on the phone. After a complaint with the BBB, a customer advocate calls. She investigates, confirms the payment pause, and all looks like it’s going to be smooth sailing. Nope, she sends me a letter acting like our phone conversations never happened. I take a 174 point credit hit for delinquent payments. That was after Progressive and Protective Asset Protection (GAP) paid out. Another month of back and forth, and a lawyer friend coaching me, I receive another letter, again taking no accountability. Today they called to let me know the balance was $0, but I owed interest accrued during all that BS. I offered to pay over the phone if I could get that convo in writing. They refused. I took off work and drove to the nearest branch in Florence to pay it all off just to be done with them…and of course to get it in writing. Never ever do business with Huntington National Bank.