HuntingtonReviews of huntington.com

I would give zero stars if possible. I should have known better than to open an account with a bank without checking Trustpilot first. If you are smart enough to have checked Trustpilot before opening an account and see my review..........DONT OPEN AN ACCOUNT IT WILL BE THE BIGGEST MISTAKE YOU EVER MAKE. I opened an account for my social security payments because they were offering a bonus. As soon as I received my first payment and tried to transfer funds my account was locked and I was never able to access my money. They have no way to fix this unless you go to a branch.....and there are none within hours of my home. So I was screwed. Fortunately I am not desperate for the funds. But imagine if like many seniors I live month to month depending on my SS benefits to pay for food and rent?????? Insanity. Disgusting. How the banking authorities where they are headquartered give license to such a bank is mind boggling. When I told their various staff how outrageous this is all they can do is say yeah. How can anyone working for this bank look themselves in the mirror before they go to work??????

Spoke with a female on the Voice Rewards Credit card specialist 800 340 4165.. now it's a priveledge for them to hold my money and Credit. My Credit card summary disappeared from my app. It was as if 2 ships passed in the night. She didn't answer questions. She was vague and passive aggressive. But yet demanding.. June 5th 730am.. Previously Demetrious on same line educated me on why/how my credit card keeps getting breached with fraud charges. This lady today.. should reconsider her career choice.. and should not be in customer service.

Garbage, scammy bank. They blocked my daughter from using Zelle or making any transfers right as her first rent payment was due. She went back and forth with them for 4 days as representatives pretended they didn't see anything wrong on their end. Finally, one informed her she had to bring proof of account ownership to a branch when she/we live several cities away from one (she was in tears on this call, by now, afraid to lose her apartment). Not only did they block her transfers, but they TWICE neglected to update her mailing address so she could receive and use her debit card, AND they revoked her access to view her debit card numbers online! What a terrible ordeal this has been. Unacceptable, underhanded practices. AVOID AT ALL COSTS.

I understand that I made the initial mistake by accidentally mobile depositing my husband’s check into my individual Huntington account instead of our joint account. However, the way this matter has been handled by Huntington has been extremely frustrating and unacceptable. The deposit was flagged for fraud because my husband’s name is not on the account, yet I received no communication from Huntington explaining that there was an issue beyond the letter advising me of a five-day hold. At no point was I informed that additional action would be required on my part. After the five-day hold expired, I contacted customer service and was told that I needed to visit a branch to sign a release form. I confirmed three separate times during that call that I was the person who needed to sign the form, and each time I was told that I was. I then took time off work and went to the branch, only to be told that my husband actually needed to sign because the check was made payable to him, resulting in another day of lost wages. My husband and I then went to the branch on 06/02/2025 and completed the requested release form. The teller advised that she had scanned it to Columbus and indicated that these forms are usually reviewed quickly, with my funds expected to be available no later than midday today. However, when the funds were still not released this afternoon, I called the branch and spoke with the branch manager, who told me there was still a hold on the account. I explained that, according to the letter I received, the five-day hold had already expired and that I had been told the funds would be available today. He then directed me back to customer service. When I called customer service again, I was incorrectly told once more that I needed to sign the release form. I explained that the form had already been signed and sent over the previous day, but the representative could not locate it. Although I never told him which branch I had visited, after placing me on a lengthy hold to speak with his escalation team, he returned and said they had attempted to call the branch but were unable to verify the information. When I asked which branch had been called, since I regularly use three different branches in my area, he could not tell me and was unable to find out. I then requested a supervisor and was told the wait would be 10 to 15 minutes, which I accepted. After finally reaching a supervisor and explaining the entire situation again, I was told that she was not the correct supervisor for the department I needed and was transferred to deposits. After being on the phone for over an hour, I finally spoke with someone named Rose, who reviewed the matter and confirmed that the form had in fact been received and sent to the correct department. However, I was then informed for the first time that this department can take three to five business days to review the information. Throughout this entire experience, I have received inconsistent information from multiple employees, no one has seemed to understand the actual process or turnaround times, and there has been a complete lack of clear communication. This experience has caused unnecessary stress, inconvenience, and lost wages, and it has left me with very little confidence in Huntington’s ability to handle customer issues competently.

We had a CD come due while we going to be out of the country. We went in person before trip and very poor Huntington bank employee told us she would move our CD into a savings until we returned. Savings was interest rate of 5%. Unfortunately for us employee didn’t do what was promised and CD was renewed at 0.5 % Huntington bank would not give us the approximate $1000 interest we lost. I fought for a year . DO NOT BANK AT HUNTINGTON. Employees are unaware of procedures and management does nothing. The actual manager in HAMILTON Ohio actually advised me to call the 800 complaint line.

If you want a bank that will mess up paperwork, lock you out of your account for weeks when you need it the most... and still can't resolve problems a month later... then this is the bank for you. These people messed up POA paperwork locking my mom out of her account while in the hospital. Plus leaving family stranded out-of-state. In addition, she can't even use Zelle to pay bills because they have no idea what's going on. It's been a consistent issue for over a month! With multiple calls and hours on support and waiting.

Last week, while at work, I applied for an account with Huntington Bank, and on this past Saturday, I went to deposit $220 cash into the ATM at the branch located at 5049 W Park Blvd in Plano and the receipt printed out showing my available account of $0. I have been calling trying to figure out what’s going on and finally today was told that the ATM has issues that is not easily known. I was also told that direct deposit from employer would result in the first $500 would be available and the rest available after the next business day. After all these lies I am not sure as to what to believe but now have been told that my $220 possibly will be posted to my account on Tuesday. Very poor customer service and no accountability from this bank at all. I am not even sure my money will be returned. Thank God for receipts but will they honor their word and give me back my money.

Huntington is the worst bank you can encounter. Executives who don't care and they direct low managers at the bank to give excuses and non sense. They have the worst people and the worst ATM's which are the slowest in the industry. If there is a mistake or if someone managed to steal any of your money it will take weeks to resolve.