Providing secure online banking, checking, savings accounts, CDs, mortgages, loans, retirement plans, bill pay and other financial services to individuals and businesses.
Huntington (huntington.com) has 324 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Caitlin
Wouldn't give an eighth of a star if that was an option. Total BS administrative block and my money has been sitting there me unable to touch it while they tell me that they sent a letter in the mail explaining if the account was still open or not etc etc etc and NOTHING month plus gone by and this is beyond stupid
Matt S.
Worst bank in the Miami valley and probably Ohio. Watch them mess up on simple to large number banking many times. Glitchy apps and software. Glitchy tellers and uppers as well that aren't running a proper business
Jeremy J.
Why go to the petting zoo when you interact with this virtual donkey show over the phone. Completely incompetent customer service agents. Transferred 6 times to make a simple payment on a commercial loan. It embarrassing (for Huntington) when your customers need to beg you to take their money. These guys are completely unorganized and are directionless in their operations. Use any other bank…
Jamie H.
I called in just to ask for help changing my new debit PIN for work, as I was told it would be the same as the previous card through Cadence, and it didn’t work. And when I try to change it online it says there’s an error. The man that took my call seemed to be in a terrible mood, huffing and puffing with what little he said. Gave me a temporary login password, which I didn’t need, then took me to the screen I was on previously regarding changing the PIN, and said “well it doesn’t give me a problem at all.” Like, end of story. So I asked if there was a different department that I should call or what should I do, since it was still giving me the problem on my end (he couldn’t fix anything on his.) He said he’d transfer me to treasury something, and then hung up. So now my bank login doesn’t work either. I understand it’s probably a nightmare dealing with the transition, but my goodness at the unfriendliness on this small issue. This is my second interaction with Huntington since the transition. The first one, a lady on a different topic, at least tried to be helpful. This guy really seemed to hate his job today and now I have more problems than I started with. Do better, Huntington!
Tom G.
i have a business account with huntington. it used to be good but they recently switched over to this AI service and ive neve been so frustrated in my life. i have a fraud charge and it took me over an hour to even reach someone. finally i did and they had to transfer me to business - which is where I called but i guess the AI bot sent me to the wrong place. now an hour later im still on hold. The ai can schedule a call back but the call never comes. Huntington used to be good but WOW has it gotten awful with their latest update. Do not take your business banking to Huntington.
Anonymous
On June 16th and 17th I noticed 2 charges on my debit card that I didn't recognize charging, along with 2 international fees that HB charged me. I have fraud alert on my account and was never notified of these charges. I called and spoke with a supervisor. This so called supervisor was very dismissive and unhelpful from the very start. I asked her if she can tell me the types of businesses and their locations and she refused to do her job by doing her research. ALL she kept on saying was she didn't have access to find it and for me to do it myself by googling it. I hung up and spoke to another supervisor who assured me that every supervisor has access to find out where the merchants are located. He said both charges are in the UK at 2 different restaurants and the other supervisor could have easily found that herself. He blocked my card, sent out a new one but till this day ONLY one if the charges and fees have been removed. I called last weekend to find out why the other charge and fee is still on there and also why I wasn't alerted of this activity with fraud alert on my account. I got another very rude supervisor who got very sarcastic with me, didn't want to answer any of my questions. I called the next day to file a complaint regarding the bad customer service I received. I was told someone from escalations will call me back and no one has called me till now. I called a few days ago to ask about both matters again and this time I was told to go file a police report to help get the other charge and fee reversed. I filed a police report and called back to give the number. I spoke with a supervisor in the disputes department. Explained everything to him. He was very dismissive, didn't acknowledge anything I said and rushed me off the phone. The next day I called back and was told by another supervisor that the previous supervisor in disputes NEVER took my police report number down and he immediately closed the case right after our call. THIS IS UNACCEPTABLE!
israr
Transfer from Cadence is a nightmare, I don't have access to my account , cant pay the bill, Customer service transfer my calls to five different peoples and no one knows ,help and tell me why I cant access my account , but they keep saying , I am sorry I understand your frustration .
Jeanie S.
Absolutely terrible experience with transportation from Cadence to Huntington. Deposits not showing and 4 different agents all different answers as to who what ,why or even how. With most banks closing on the weekend and deposits not showing and no one able to push it through. All over awful experience we have ever had with a bank.
