hunterfan.comReviews of hunterfan.com

I purchased the 72" Synchron at Menards. Two sides of the box show the fan with a down rod and the other two boxes show it more like hugging. I expected that you could use it either way. The workman installed it hugging the ceiling since it didn't include a down rod. I called Hunter and they said I should have looked at Menards website. Why would I since I was in the store? Doesn't make any sense. So misleading and customer service, just not there. I did order the down rod for 100 including shipping and will have to pay another 200 to the workers to redo....Very disappointing

Be sure you don't make any mistakes on your order because canceling it even within a few minutes is impossible. Also, don't expect replies to their customercare (at) hunterfan.com email address. Call them directly. I made a mistake measuring our rooms for new fans. I placed an $800 order and quickly realized my mistake. My order confirmation email contained only the Customer care email address as a way to contact them, so that's what I did. Only after 24 hours with no response did I find their phone # on their website. I was too late. The order had already been shipped. This is the first time I was unhappy about prompt shipping. :-\