Jessica A.
Bad policy, email look up changed and no longer a good tool
I was a regular user until Hunter.io made changes to their email/domain search functionality, which significantly degraded the user experience. The tool no longer returned the volume or quality of contact data it once did, making it basically unusable for my needs. After noticing how little value I was getting, I stopped using it entirely. Unfortunately, I forgot to cancel in time and was billed for another month. When I reached out to request a refund (having clearly not logged in or used the tool in weeks), I was told no refunds, but they’d offer a free month. The issue is—I’m not using it and don’t plan to. I just wanted to recover the most recent charge for a tool I no longer rely on due to its declining usefulness. All around, a frustrating experience with an unhelpful support response and a product that no longer lives up to its original value. I will never use this tool, or recommend to my clients in the future. Also, 'Mary with Hunter' sent me 5 emails with the same AI response. The entire experience gave me a bad taste in my mouth. Hope that was worth keeping $49 :-/
Response from Hunter.ioJul 29, 2025
Hi Jessica, Thanks for taking the time to share this feedback. I’m really sorry to hear your experience with Hunter didn’t match what you expected. Regarding the recent updates: we introduced new features for the Domain Search to improve the overall experience, not to degrade it. These changes were driven by feedback from active users, including the addition of filters like job titles and decision-maker roles to help better target searches. The goal is to give users more control and only use credits on the results that matter most, whereas before, credits could be used without the ability to narrow results upfront. Just to clarify, our database hasn’t been reduced. On the contrary, the number of verified profiles available in Hunter has grown 15x over the past year. Regarding the unexpected renewal: we offer monthly and yearly plans that can be cancelled at any time directly from your account. We’re sorry this didn’t happen in your case. When you contacted our support team, my colleague May offered a full credit as a gesture of goodwill, even though our policy doesn’t include refunds for unused time. The credit has no expiration and could be used anytime in the future, but we understand you preferred a refund, which unfortunately isn’t something we’re able to provide. I’m also really sorry the replies felt impersonal. While we use tools to streamline replies, every conversation is handled and reviewed by a real person on our small (and human!) support team. We’re a close-knit group of six people in support, and we always aim to respond personally in a few hours, maximum. If you ever need help using the tool or discover the new updates, we are here to help! Laura - Customer Success @ Hunter



