Kirsten L.
They took my credits that I had paid for.
Annoyed that I paid $150 for membership for 3 months which gave me credits. I then cancelled my subscription as I had been busy and did not use the credits fast enough. They then removed my credits that I had paid for. I got almost no value. Using their leads and system, not one email response when the same email sent directly had a 30% response rate. Their support usually took more than 10 hours to respond to queries. All in all, disappointing experience. I contacted them about this experience and asked for my credits to be reinstated so I could have used them, which would have kept me as a customer and when I had used them I would have started my subscription again. they just kept arguing. Really poor customer service. Refused to give me my credits and just told me to resubscribe. Half the time bots reply instead of a real person from customer service. Now I read the other reviews of people who they refused to refund or give back their credits I can see a pattern.
Response from Hunter.ioNov 4, 2025
Hi Kirsten, I understand how frustrating this felt and appreciate the time you took to go over it with us. You’ve been on a monthly plan for several months, so this wasn’t the first credit reset. As explained during checkout and in our Help Center, credits on monthly plans are valid for 30 days and renew with each billing cycle: you had a full month to use the credits as for all users in Hunter. We had also suggested switching to a yearly plan, where credits stay valid for 12 months to give you more flexibility when to use them. Since you cancelled the subscription, it was automatically cancelled at the end of your billing period, as requested. On deliverability, emails sent via Hunter go through your own connected email account, not Hunter’s servers, so there’s no negative impact compared to sending directly from your inbox. We’d still be happy to review your setup and share best practices to help improve results, as the open rate is often strictly linked to the subject line used. Our support team typically replies within one working day, often much faster during business hours. When offline, our AI assistant may offer quick guidance, but specific cases are always handled by a real person, as in your case, where my colleagues and I provided chat assistance. We’re a dedicated team that aims to be fair and transparent with every user, and while I’m sorry this experience didn’t meet your expectations, your feedback helps us improve. Laura - Customer Success @ Hunter