Laura G.
Nathan C was great!
Nathan C was great!

Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Human Interest (humaninterest.com) has 404 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

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Excellent

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Excellent
404 approved reviews, newest moderated first
Laura G.
Nathan C was great!
cinna B.
The customer service representative was patient, professional, and solved the problem I called about quickly.
Diane F.
Kenny L. was the best! He walked me through all the steps needed to accomplish my goal. I would love for him to get a raise or promotion or something. He really went above and beyond superior customer service!
Connie
Excellent customer service from Kenny on 1-27-26!
VO
I had a great experience speaking with Nathan. He was able to answer all of my questions thoroughly. Nathan was very patient, helpful and clearly knowledgeable about the service. I truly appreciated his support. Thanks Nathan!
Anthonny L.
Kenny was really helpful!!
Z W.
The website is fine, but there is no app and there is no third party integration e.g., with personal finance websites such as Monarch Money.
Jeff K.
Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory: I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with. I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days. Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway. Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s. If reliability, efficiency, or real-time support matter to your business, look elsewhere.
Response from Human InterestJan 30, 2026
I'm sorry that your issues have not been resolved promptly. We know your experience is important, so we've escalated your case to ensure these problems are addressed as soon as possible. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.