hugsleep.comReviews of hugsleep.com

Wish I read these reviews before I purchased. Very expensive to ship to UK, no compression basically a loose nightdress, it is OK if I curl up into a ball and pull it over my knees but not useful for sleeping. Had such high hopes. Nothing heard back when I wrote to the company to express my disappointment.

Customer service failure and tricky return procedures! I received an item as a gift from a relative, wanted to exchange it. When you get to the website the "return a gift" button is so small I processed a regular return, and paid UPS to return it. They will not honor the return b/c they sent an email to the purchaser (not recipient) with a return label, even tho they're different addresses. Now my relative is out $79 and I'm out $14 in shipping, they have the product, and they won't send me the cheaper exchange. Horrendous.

we ordered three as gifts on the 1st of December for Christmas. One recipient wanted to exchange it. Hug Sleep would not work with us on exchange because it was over 30 days. A exception on exchange really needs to be made at Christmas time for a longer exchange period.

I ordered 3 HugSleep pods (husband, daughter, myself) over the Thanksgiving holiday weekend and they were delivered on 11/30/24. I was so excited for them, read so many glowing reviews and hoped they would be effective for all 3 of us. I spent almost $200 on these 3 sleep pods. **These were a Christmas present FROM SANTA so we did not open them until 12/25/24. Important info to know: HugSleep return and exchange policy is 30 days from date of delivery, to give you enough time to try them out. I contacted HugSleep on 1/10/25 to initiate a return for all 3 pods. Mine does not fit and was painful to try and fit into. The pods fit my husband and daughter, but they didn't sleep more effectively with them. This was approx. 45 days from date of delivery, but less than 30 days since they were received as Christmas presents. I didn't wait 30 days from the holiday to contact them for the return, but it also would not have been possible to try them out and make a decision whether or not to keep the pods by 12/29/24 (the 30 day deadline). HugSleep customer service was responsive via email, and politely refused to return or exchange because I was past the original 30 day deadline. They simply repeated this via email 3-4 times. They do NOT have a holiday return policy, which I suggested they should adopt, because I can't possibly be the only person in this situation. I finally gave up any hope of getting my money back and asked at least for an exchange for a size up for my pod only so I could have one that fits, and they also completely refused me. This is one of the worst companies/customer service that I have ever dealt with. They don't care about their customers, just following their inflexible, poorly written return/exchange policy, and they just want your money. Do not be fooled by their good marketing tactics. Buyer beware! HugSleep, if you read this, I would really appreciate working together to find a reasonable solution.

If you are in two minds to get this product, DONT! I thought I will try it out, ended up paying $60 in shipping from and return. Not worth it as their refund policy charges you for shipping/processing.

I received a wrap for my birthday and I absolutely love it so I went back to buy another!!! It is super soft and comfortable, with a bit of weight that adds to the overall compression which I can control with how I wrap it around my body. Seriously the best crossover for the best sleep!

First, I needed a size medium but accidentally ordered a small. I immediately noticed the error after I placed the order, and nowhere on the website was I able to do anything other than email Hug Sleep Support, which I did immediately (within 3 minutes of submitting the order). The next day, I received a correspondence saying my order was already in production and couldn’t be adjusted in any way. So I had to wait a week for the wrong size item to ship to my home. Next, I tried the Sleep Move Pod anyway since I am on the border between small and medium, according to the chart on the website. Since I didn’t like it and was still well within the 30-day try-it-out period, I decided to take advantage of the “hassle-free returns” advertised on the site. I ordered a bundle (the Sleep Move pod, carrying case, and eye mask). When I initiated the return, I was made aware that only the Sleep Move pod was returnable; I would have to keep the $11 carrying pouch and the $22 eye mask. In addition, I have to deduct $11 from my refund to pay for the shipping back to Hug Sleep. So now I’m stuck with items I don’t want and out $42 for taking a chance on this small business that advertises its no-risk guarantee all over its website. I would never recommend anyone try Hug Sleep due to their terrible customer service.

The company touts this as a good thing for anxiety and a whole host of things. It is not a comfortable way to sleep. They would not take it back even though it was a Christmas gift for my autistic grandson. I urged him to try several times but by then, it was past the 30 days. Crappy product, crappy policy.