hugsleep.comReviews of hugsleep.com

I wish I had checked TrustPilot before purchase. Had the same experience as people describe here. Costs a bundle and didn't do anything for me. Paid like £35 in post to send it back to the US. Haven't received a refund and customer service slow rolls you to oblivion. It's one thing to spend a lot of money on a product you don't get any value from. It's another thing when you spend a lot of money to send it back and you realise you just threw good money after bad. If I could give them zero stars, I would.

I liked my product, ordered another and it was stolen off my porch. Customer service didn't offer to replace, refund or any compensation whatsoever. Would not recommend if this is how they treat people. Incredibly rude.

Received a defective product that was literally falling apart with black fibers and threads coming up at first try-on. Company would not give me a refund and tried to send a replacement despite my asking to return. Eventually, I had to return and pay $15. For a defective product that was THEIR fault. Awful customer service and cheap product. DO NOT BUY!

Do not recommend. Did you know if you want to return it you have to pay $12 in shipping. I paid $6 in shipping to receive the product so I will be out $18 all for nothing. Having the customer assume financial risk of trying your product is shady. Buy from amazon if you want to try it.

I purchased 2 of these for a 6 and 8 year old. For Christmas presents in Dec 2025. In the children’s size. They’re too tight and the kids freaked out! I wanted to exchange them for teen size, which I think would be too big. There is absolutely no way to contact this company. You can go on their website and you can supposedly contact them through their link. You can type it all in and there’s a submit button that is greyed out and you cannot click it. There is no phone number nothing. Selling them online locally! 😡

I purchased two Hug Sleep pods for my wife and daughter for Christmas, ordering them in late November 2025 to ensure I received them ahead of the holiday. When my wife and daughter got around to trying the pods on over the Christmas break, both pods ended up being too small. In the weeks that followed, I tried initiating an exchange via Hug Sleep's contact page, but the "submit" button on their contact page didn't seem to work right despite multiple attempts. When I never got any sort of email confirmation of my request, I tracked down what purported to be a customer service number for the company (414-209-4638), but I could never get anyone to answer. After going back to the well and finding a customer service email address, I once again attempted to initiate an exchange. This time I finally succeeded in reaching someone, but I was curtly told that the window for exchanges was 30 days from the date of my order in late November and had already closed, which is absolutely ridiculous since it means that by the time my wife and daughter opened their pods on Christmas day, the items were essentially unexchangeable / unreturnable. I tried reasoning with the customer service personnel via email since we weren't seeking a refund--all we wanted was to exchange the two unused pods which cost circa $160.00 for larger sizes. But Hug Sleep's customer service wouldn't budge on its position, instead just "apologizing" for any "inconvenience" that their unwillingness to help might have caused. So I'm essentially out $160 on two brand new, unused pods that are too small for my wife and daughter. Purchase from Hug Sleep at your own risk! My experience was awful...

I wish it could be zero stars. And finding a place to review this company is a joke. I purchased 3 of these for my kids, as Christmas presents, so idk maybe the beginning of December. Everything everyone is saying is correct, it was claustrophobic for them, extreme anxiety inducing, and they refused to try them overnight. Each lasted maybe 30 seconds wearing them. This review is mostly about their customer service- aside from the cheap quality. I’ve purchased sheets from Walmart that came in better quality cloth bags then these pods- but that’s besides the point. I gave these to my children as Christmas gifts- but purchased weeks before- well their “30 day” return policy doesn’t account for any of that. They don’t care it was a gift, they don’t care if it’s unopened, they don’t even offer a more expanded explanation, just oh sorry, it’s a 30 day return policy. It’s pretty standard and for most companies to over 90 day around the holidays if things were purchased from. November-december, not these guys. So now I’m stuck with $200 worth of products, that could be resold if they returned, but it’s against their policy. So yeah, after purchasing, waiting to give as gifts, kids finally wanting to try them- and after the hecticness of the holidays, they don’t care about you anymore. They have your money, thanks now move along. Brilliant business strategie. Buyer beware.

Ordered as a Christmas gift for someone and never received it! No shipping updates, nothing. Just never received.