hugsleep.comReviews of hugsleep.com

It was never opened before we opened it for Christmas. I'm not rich. I had to prepare through months of buying gifts, I cant afford to buy everything within 30 days for return purposes! 30 night sleep should mean what it sounds like. 30 nights trying it to sleep in! $80 down the drain.

Will not let me return it even though it is within the return window. Also a POS just like everyone says it’s cheap material and a pattern that a homec student could replicate.

Horrible cheap product,not as advertised a claustrophobic mess, way too small and no space for your arms or anything. They reject returns even though they advertise a 30 day return window. Their customer service takes over a week to respond and then rejected a return and stopped responding. This small business won’t make it they have no idea how to work with customers

I am extremely disappointed with Hug Sleep and their customer service. Their website clearly advertises a 30-day return policy, yet when I returned the sleeper through their online return system, it was incorrectly processed as an exchange for a smaller size instead of a refund. This made no sense, as I had clearly stated in my return that the product was too tight and made my son feel claustrophobic. If it was returned for being too restrictive, why would I have wanted a smaller size? Now, Hug Sleep is refusing to honor their 30-day refund policy. Customer support, specifically Sam, was unwilling to rectify the situation or take accountability for the error. I followed the return process exactly as instructed, but instead of standing behind their guarantee, I was left frustrated, with no refund and no resolution. A company that refuses to honor its own stated policies and mishandles returns shows a complete lack of integrity. I would not recommend Hug Sleep to anyone considering a purchase.

Do not buy if you’re in the UK! I paid £133 for two sleep pods. I didn’t get on with them, so wanted to return them – I then discovered that I had to pay the carriage myself to get them back to Milwaukee which would be at least £25. I then received a FedEx bill in the post for £65 importing fee to get the goods from America to England. So I now have two useless sleep pods that have cost me £200 Very polite responses from Sam in customer services directing me to their terms and conditions. I was told that if I was an international customer I needed to do my homework – I didn’t know I was an international customer because I didn’t know it was an American company. Disgusted with the customer service and the product and the company

Product is garbage. I bought the cooling body pillow for over $100 and used it for about a week, washed the outside cover with their specific washing instructions and the whole thing pilled and looks like it is 20 years old after one wash. Sam in customer service gave me this lame excuse about how I am supposed to buy another body pillow case for the case of the pillow that’s already on it. Pathetic excuse, this company does not stand by their product. I will be contacting good morning America where I found it to let them know they are selling garbage as well.

I wish I read the reviews first. I can’t speak to how the product performs—because I never received it. After waiting over a week, I reached out to the company with proof (including video footage) that the package was never delivered. Their response? Blame USPS and tell me to figure it out. No refund. No replacement. No real help. Just a lot of “it’s not our problem.” Not exactly the kind of support you expect from a company that calls itself a “small business.” Hug Sleep may be cozy in theory, but their customer service? Not so comforting.

They only allow returns from a fedex store in person, which means you cannot return your order unless you have a fedex store in your area. They refused to provide me with an alternative way to return my order.