HuellaReviews of huellabeauty.com

Response from HuellaSep 4, 2025

Hi Laura, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Our bottle design and packaging are part of our signature brand identity and are shown clearly in all product photos prior to purchase so that our customers can be fully aware of the design before ordering. While many of our customers love and even collect our bottles, we recognize that design preferences vary, and we respect your perspective. We always want our customers to feel excited about their experience, and it’s disappointing to hear this wasn’t the case for you. Regarding the polish itself, most of our customers enjoy a long-lasting glossy finish, but application techniques, base/top coat pairing, and nail prep can sometimes affect the result. If you’d like, we’d be more than happy to share some tips to help improve wear and shine. We truly value your feedback, as it helps us continue improving both our products and customer experience. Thank you again for giving us a try. Warm regards, Nicettah

Response from HuellaAug 13, 2025

Hello Nam, Thank you so much for the amazing review! 💖 We’re so happy you love our products and customer service, and it means the world to us to have your continued support over the years. We can’t wait to keep creating shades and products you’ll enjoy! Warm regards, Nicettah

Response from HuellaAug 8, 2025

Hi Brenda, We’re so happy to hear you had a smooth and speedy experience with us. Knowing you enjoyed both the ordering and delivery process absolutely makes our day and is exactly what we aim for. Thank you for choosing Huella Beauty. We look forward to serving you again soon! Warm Regards Nicettah

Response from HuellaAug 7, 2025

Hi Jules, Thank you so much for taking the time to leave a review, and we're truly sorry to hear about your experience. We’re glad you loved the red shade, but we completely understand how frustrating it must have been to see it chip so quickly. This kind of chipping within a few hours is extremely unusual for our polish, so we’re happy to closely work with you to look into whether it might have been a one-off issue with the specific bottle you received or if something in the application process might have affected the wear. At Huella Beauty, we take product quality and customer satisfaction very seriously, and we’re committed to making this right. We appreciate your feedback and your patience as we work through this with you. Warm Regards, Nicettah

Response from HuellaJul 20, 2025

Uh oh! It sounds like one of them broke in transit (sometimes it happens with glass bottles in shipment!). We are emailing you now to get a new polish sent your way!