HuellaReviews of huellabeauty.com

Response from HuellaJul 28, 2026

Hello Brooklyn, Thank you for sharing your feedback. We want to offer our most sincere apologies for this experience. Your health and safety are our absolute top priorities, and we are glad that you double-checked the ingredient list on the side panel of the polish before using the product. We investigated this right away and discovered a technical display glitch on our website. While our backend system and physical bottle packaging correctly included acrylates, a bug prevented the ingredients tab on individual product pages from updating dynamically. Our web team is actively resolving this to ensure complete accuracy across our entire site. As noted in our email correspondence, we have sent over a prepaid return shipping label to your inbox. As soon as your package arrives back at our facility, we will process a full refund for your order immediately. Thank you again for bringing this critical issue to our attention so we could address it right away. Warm regards, Nicettah

Response from HuellaJul 7, 2026

Hello Andrea, Thank you for sharing your feedback with us. We are incredibly sorry to hear that the nail polish shade you received didn't match the deep, dark red you were expecting from the website pictures! We always want you to be completely in love with your huella manicures and pedicures, and we would love the opportunity to make this right for you. Please reach out to our customer support team directly at [email protected] with your order information and photos of the nail polish you received. This will help our team further look into this to find a solution so you can get a shade you genuinely look forward to wearing. Thank you for bringing this to our attention, and we look forward to hearing from you soon! Warm regards, Nicettah

Response from HuellaMar 4, 2026

Hello Katie, Thank you for sharing your feedback with us. We are genuinely sorry to read about your experience, as we want every customer to love their Huella manicure as much as we do. We reached out to you via email last week to try and help resolve the issue and offer some guidance. Could you kindly check your inbox (including your spam folder) for our message from [email protected]? We would love the opportunity to make this right for you. We look forward to hearing back from you! Warm regards, Nicettah

Response from HuellaSep 4, 2025

Hi Laura, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Our bottle design and packaging are part of our signature brand identity and are shown clearly in all product photos prior to purchase so that our customers can be fully aware of the design before ordering. While many of our customers love and even collect our bottles, we recognize that design preferences vary, and we respect your perspective. We always want our customers to feel excited about their experience, and it’s disappointing to hear this wasn’t the case for you. Regarding the polish itself, most of our customers enjoy a long-lasting glossy finish, but application techniques, base/top coat pairing, and nail prep can sometimes affect the result. If you’d like, we’d be more than happy to share some tips to help improve wear and shine. We truly value your feedback, as it helps us continue improving both our products and customer experience. Thank you again for giving us a try. Warm regards, Nicettah

Response from HuellaAug 7, 2025

Hi Jules, Thank you so much for taking the time to leave a review, and we're truly sorry to hear about your experience. We’re glad you loved the red shade, but we completely understand how frustrating it must have been to see it chip so quickly. This kind of chipping within a few hours is extremely unusual for our polish, so we’re happy to closely work with you to look into whether it might have been a one-off issue with the specific bottle you received or if something in the application process might have affected the wear. At Huella Beauty, we take product quality and customer satisfaction very seriously, and we’re committed to making this right. We appreciate your feedback and your patience as we work through this with you. Warm Regards, Nicettah

Response from HuellaMar 10, 2025

Hi Karlie, we're really sorry to hear about your experience. That's definitely not the norm for and we want to make it right. We'd love to learn more about what happened and see how we can help. Feel free to email us at [email protected].