Bridget G.
Do not buy from hucklebee Farms
I would give zero stars placed an order on March 29, 2026. They charge the card that day for the two jars of honey. Today is June 27, 2026 almost 90 days later and all it says is sitting in the infusion process- quite ridiculous. Emails are general responses with all sorts of excuses. The credit card should NEVER be charged until items shipped. I am not sure I will ever see the honey. I will never order for them again. Please save your money. Do not order from this company. You are better off going to local farmers markets. Lack of regard for any customer service whatsoever. I may never get the honey, but my card was charged immediately. I definitely think they’re a scam.
Response from Huckle Bee FarmsJul 28, 2026
Thank you for sharing your concerns. We understand why waiting nearly 90 days was frustrating, and we sincerely apologize that your experience did not meet your expectations. Your order, placed on March 29, was part of the unprecedented backlog created by the extraordinary surge in orders we experienced during the first week of March. At the same time, my wife, Rasi, was undergoing chemotherapy treatments, creating challenges unlike anything we had experienced in over a decade of business. While those circumstances explain the delay, we understand they do not lessen your frustration. We'd also like to address a few points for future customers reading this review. Shopify Payments captures payment at the time an order is placed. As merchants, we do not have the ability to delay charging a customer's card until an order ships. This is how the Shopify payment platform operates and is disclosed during checkout. Regarding the "Infusing" status, that was not a placeholder or excuse. We provide customers with production updates through their customer account so they can see where their order is in the process. In addition, we posted weekly updates through email, our website, our shipping information page, and Facebook as we worked through the backlog. We respectfully disagree with the statement that we are a scam. A scam is a business that takes money without intending to deliver a product. Throughout this challenging period, we continued producing and shipping thousands of handcrafted orders every week. Customers who requested cancellations before their orders entered the shipping process received refunds, and orders continued moving through production until fulfilled. We recognize that our customer service did not meet the standard we expect of ourselves. That's why we've hired a dedicated customer service representative, expanded our production team, and are building a larger production facility to better serve our customers going forward. We appreciate that you gave our family farm the opportunity to earn your business, and we're sorry your experience fell short of your expectations. — Jim Huckle Bee Farms



