Sheiva
You cant cancel
If I could give them a 0 I would. Good luck canceling with them. They make it impossible and then they still charge you. I wanted to cancel my subscription FOUR days before trial ended. No option to do it on their website. You have to contact them. When you do, ofc you dont get an immediate response. When you get a response, they still dont cancel it for you. They give a bunch of explanation and still ask you if you want to keep the plan! When you respond NO, by the time they cancel your plan, your subscription has gone through and they charge you for the whole year! This is absolute FRAUD! This type of business behavior should not be allowed!
Response from HubstaffJun 20, 2023
Hi Sheiva! Thank you for your feedback. Hubstaff is proud to offer a full 30-day money-back guarantee. We love our customers (and non-customers) and want the feeling to be mutual. If you are unhappy, for any reason, you may request a refund within 30 days of choosing a paid plan. (https://hubstaff.com/refund_policy) After looking through our system, I see that your organization was archived, therefore, your subscription was canceled. This was done on June 16, 2023, the same date your trial came to an end, however, the cancellation process took place a few hours after the charges were processed. I also verified that a full refund has been processed for you, and will be reflected on your method of payment between 5 - 10 days. If you need anything else or have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a great day!