HubstaffReviews of hubstaff.com

Fast, courteous, knowledgeable

great support

Quick and knowledgeable assistance.

Fast response time, issue resolved with ease. Knowledgeable chat agents.

My experience with Hubstaff was as bad as of the other reviewers. I paid for a yearly subscription and about 6 months in have decided to unlink my credit card to prevent unintended payments in the future. Within a few hours the account was forcibly moved to a free plan, disrupting all time tracking and integrations. Hubstaff Support told me it was as intended and they wouldn't restore our paid subscription unless the card is re-linked. Which pissed me off to be honest as their technical/internal decisions should have no effect on the obligation to provide the service that was paid for. To avoid disrupting operations I had to re-link the card. Given the disrespect to customer operations, I requested account cancelation and a refund for the remaining period, intending to move to a different vendor, which was again rejected referring to their "policy" along with some nonsense explanation, not addressing the issue at hand. At no point has anyone at Hubstaff acknowledged the problem and expressed any intention to fix it. They did offer me 7 extra days of subscription as compensation though, to be fair, but at this point all I wanted is to move on from Hubstaff.

The prompt responses and being able to be connected to an agent quickly.

I've had a deeply unsettling experience with this application. Despite clear terms, I was charged an amount surpassing what was agreed upon. When trying to address the issue, it seemed like the support system is designed to deflect rather than assist. While I eventually reached a higher-level manager, the ordeal shed light on potentially deceptive billing practices that I believe are aimed at extracting more money from users. For small businesses, like mine, trust is paramount. It's disappointing to see corporations resort to such tactics. Users deserve transparency and respect, especially when it comes to billing. I'd advise potential users to be wary.

Got all the help I needed. Mercy took the time to answer all the inquiry points (and there were a lot of them), leaving no question unanswered.