Hubble ContactsReviews of hubblecontacts.com

Do Not Trust Hubble! My husband and I were former customers in 2018, but cancelled a few months later. Since then neither of us have had any contact with Hubble. A few days ago we were noticed that $39 was taken from my husband’s debit card and when we called our bank and found out it was Hubble. I immediately called them to find out why they took $39 from the card the representative said that we ordered contacts . I told her that we haven’t ordered contacts from them in a couple of years. The rep then told me the emails connected to the account, which weren’t associated to either me or my husband. She then stated the address the contacts were sent to, which was not our address. After the representative was aware that the account did not belong to us she told me she’d cancel the account but could not refund us the $39 that they took. When I asked why not she said they’re not able to issue refunds. I asked to speak with a manager and I was told someone would call me back, but no one did. I had to call again & finally received a call from a supervisor named Roman, who basically told me that even though the account wasn’t ours they don’t give refund to “successful deliveries”, I asked what that even meant since we never ordered or received any contacts, he said contacts were delivered to the address on the account. I asked him to see who signed for the contacts, and he told me they don’t require a signature. So I asked him that even though it’s not our name, email, or address, they’re refusing to refund our debit card because the contacts were successfully delivered to a complete stranger and he told me that was correct. I immediately filed a complaint with the BBB and received a call from a Hubble supervisor the next day. I told her what happened and she confirmed that it was an unauthorized charge, but refused to refund the money because contacts were sent out to someone. So even though Hubble admitted to us that they took an unauthorized charge from our debit card they still refused to refund it & make it right. Do not trust this company with your debit/credit card, because THEY HAVE NO PROBLEM CHARGING IT LONG AFTER YOU’VE BEEN A CUSTOMER AND REFUSE TO REFUND IT!

I have been paying for almost A YEAR and I have not been allowed to cancel my subscription by your team. the prescription is not right.

Still did not receive any of my contacts

Very uncomfortable

They dry out really quickly and it took forever to have them delivered. I do not recommend

Stay far away from this company. If you wanna return anything, they’ll make you wait forever for a refund. They won’t give it to you unless you take and send them a picture of the stamped packaged before mailing it, otherwise they will claim that they never received it and won’t proceed to refund you. I took a picture of my package and eventually got my money back, but not without a lot of back and forth emails with their very deficient customer service (They sometimes took 10+ days to answer my emails). Very daunted and complicated process for anyone. They hide a full subscription plan when you order the famous 1$ contact box. That subscription is then impossible to cancel via email and you will have to call them in order to do so. I would give no stars I if could, 1/5 is still way too good of a rating for them given the service that you will receive...

Had many troubles cancelling from the subscription. The contacts are low quality overpriced and the company is a pain to get in contact with

why cant you just be easier to cancel or change prescription so hard to do