Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Michael
Jul 31, 2020
Not Overall
Not Overall Product quality would be 3 or 4 stars, but that is personal as my eyes sting with their solution, delivery speed 5 stars .... trying to revise payments, cancel subscription, finding someone to talk to regarding stopping orders and getting a refund minus 3 !!
Response from Hubble ContactsAug 25, 2020
Hi Michael, Thank you for taking the time to leave this review. I'm so sorry that your experiences with our lenses quality fell short of expectations although it's great that your lenses have been arriving on time. I also want to thank you for giving us a chance to make things right. I will reach out to you shortly via email, to further discuss your problem about payments and cancellation. Thank you! All the best, Samantha
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Susie O.
Jul 30, 2020
Absolutely crap don’t waste your money
Absolutely crap don’t waste your money
Response from Hubble ContactsAug 4, 2020
Hi Susie, Thank you for taking the time to leave this review. I am sorry that you’re disappointed with our service. Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing so. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Thanks, Samantha
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Jo-Louise
Jul 30, 2020
Accidentally ordered the wrong contact…
Accidentally ordered the wrong contact lenses in a trial, now every month I pay for and receive wrong contacts for my eyes. Tried to contact numerous times to sort out but never any reply
Response from Hubble ContactsAug 4, 2020
Hi Jo-Louise, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with the wrong powers and having made you wait for our response is unacceptable. I will take the time here to look into what happened and I'll reach out to you shortly via email. Thanks, Samantha
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Jessica
Jul 30, 2020
I have tried to cancel my subscription…
I have tried to cancel my subscription on multiple occasions and I am always met with the same dilemma- a phone number that doesn’t ring through- an email from someone that is incompetent and cannot help and a very delayed refund. After almost a year I am still battling to cancel my subscription!
Response from Hubble ContactsAug 25, 2020
Hi Jessica, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription and getting a refund. It’s always important for us to respond quickly to our customers. I also want to thank you for giving us a chance to make things right. I will reach out to you shortly via email, to discuss a solution to your problem together Thank you. Best, Samantha
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jamie
Jul 30, 2020
Very uncomfortable Lesnes when trying…
Very uncomfortable Lesnes when trying to cancel I had to ring up as they never replied to emails! When I tried to call no answer?! Had to call my bank to block them to prevent any more Lesnes being delivered!! Stay well clear from these !!!
Response from Hubble ContactsAug 25, 2020
Hi Jamie, Thank you for taking the time to leave this review. I’m sorry for the trouble you’ve been having with cancellation and that that these lenses were not comfortable for you. I also want to thank you for giving us a chance to make things right. I will reach out to you shortly via email, to discuss a solution to your problem together Thank you. Best, Samantha
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Sabina
Jul 30, 2020
Have repeatedly tried to cancel my…
Have repeatedly tried to cancel my subscription yet they still keep trying to charge my card to the point where I was forced to change banks because of it
Response from Hubble ContactsAug 25, 2020
Hi Sabina, Thank you for taking the time to leave this review. I’m sorry for the trouble you’ve been having with cancellation. I understand how it can be frustrating to change banks to prevent further charges from happening. I will reach out to you shortly via email, to discuss a solution to your problem together. Looking forward to hearing back from you. Best, Samantha
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Georgina L.
Jul 30, 2020
Horrible!
Horrible!! They keep taking money from my account even though i keep asking to cancel! This is a massive scam!!!
Response from Hubble ContactsAug 25, 2020
Hi Georgina, Thank you for taking the time to leave this review. I am sorry that you’re disappointed with our cancellation policy. We request you to call to resolve your issue over the phone so that there are no miscommunications and we can get things settled as soon as possible. I can see that you have since cancelled your subscription on July 30. You will not be receiving any future orders with us, unless you choose to reactivate your subscription. Thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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Trudi
Jul 30, 2020
I have been very upset with Hubble
I have been very upset with Hubble. I have emailed and called several times to stop my deliveries. I am so upset because you keep taking my money and I desperately need that money during this time. I have at least 8 - 10 boxes straight out of my mailbox that has not been opened, much less the contact boxes inside.
Response from Hubble ContactsAug 25, 2020
Hi Trudi, Thank you for taking the time to leave this review and for bringing this to our attention. I am sorry that you’re disappointed with our cancellation policy. I do see that you sent us emails on March 18 and July 1, to which the team responded with our subscription cancellation information and I can see no calls made prior to the charge being placed. If it looks like there is an upcoming charge on your account, remember you can skip months and change delivery dates to buy yourself some time. We request you to call to resolve your issue over the phone so that there are no miscommunications and we can get things settled right away. Given the circumstances, I will reach out to you shortly via email, to discuss a solution to your problem together. Looking forward to hearing back from you. Best, Samantha
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