Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Sabrina
Aug 6, 2020
I've asked you to cancel
I've asked you to cancel, I received an email to say its cancelled but you continue to take my money out
Response from Hubble ContactsAug 11, 2020
Hi Sabrina, Thank you for taking the time to leave this review. I am so sorry that your experience cancelling with us fell short of expectations. I can see that you have since cancelled your subscription by calling in. I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. If you have any more questions or come across any other issue, let me know at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! All the best, Samantha
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Alfredo
Aug 6, 2020
Te mandan y te cobran aunque hayas…
Te mandan y te cobran aunque hayas enviado email para que no te sigan enviando. Calidad, normal, hay en centros ópticos la misma calidad e incluso más económicas. Me siento estafado.
Response from Hubble ContactsAug 10, 2020
Hola Alfredo, Muchas gracias por dejar tu valoración y siento mucho saber sobre tu mala experiencia con nuestros servicios. Sin embargo, no encuentro en nuestro sistema ningún email referente a tu cuenta. Este es el motivo por el cual seguiste recibiendo lentillas. De todos modos, he pedido al equipo de atención al cliente que contacten contigo personalmente para averiguar qué ha podido pasar y me aseguran que no tendrás ningún problema en el futuro. Espero que esto sea de ayuda. Un saludo, Pedro.
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Quennay
Aug 6, 2020
This company makes cancelling the worst…
This company makes cancelling the worst process you will ever imagine. It’s fine contacts and they send them on time , but I would not recommend.
Response from Hubble ContactsAug 11, 2020
Hi Quennay, Thank you for taking the time to leave this review. It's great that your deliveries have been arriving on time and our lenses works well for your needs, although sorry that your experience cancelling with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We've reached out to you from email to make some changes we'll be making based (in part) on your feedback. Best, Samantha
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Meryem A.
Aug 4, 2020
Totally scam
Totally scam, untrustable.. no answer when you dial customer representative for cancellation.. They dont send any tracking number or update email about your order.
Response from Hubble ContactsAug 4, 2020
Hi Meryem, Thank you for taking the time to leave this review. I’m very sorry you had this experience. It’s always important for us to respond quickly to our customers. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will provide your shipments tracking. Looking forward to hearing back from you. Thanks, Samantha
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Heather
Aug 3, 2020
Keep charging me even after…
Keep charging me even after cancellation. Very frustrated and can't afford this! I don't understand why they won't stop!!!
Response from Hubble ContactsAug 4, 2020
Hi Heather, Thank you for taking the time to leave this review. I’m sorry for the trouble you’ve been having with cancelling. I would love to find out more about what happened so that we can make this right. I'll reach out to you shortly via email. Thanks, Samantha
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Brenda
Aug 1, 2020
I enjoyed using Hubble for several…
I enjoyed using Hubble for several months until July, when I never received my contacts. I contacted Hubble July and told my shipment went out on July 17. I was told “Shipments may take up to 10 business days! Let’s give it 2 more days and if it hasn’t arrived we’ll send a replacement!” I checked the tracking they sent and the contacts had never even left their facility. I emailed again 2 days later on July 26 and was told “I’m sorry! Our shipments have been impacted by the pandemic! :( Lets wait until Tuesday!” I’m a small business owner, and I know that things have been messed up. But you can’t blame this on the pandemic when the item CLEARLY never left your facility. Neither rep I spoke to bothered to check the tracking or even seemed to care about the fact that I CANT SEE. This isn’t a t shirt or random item. This is an item I need for my DAILY LIFE. I can’t drive, I can’t work, I can’t do ANYTHING if I can’t see!! Super disappointed because I did like the product and the fact they were delivered to my house without worrying about it. Unfortunately after this incident I’ll be cancelling my subscription and sharing this review as many places as I can. I depend on Hubble for an item that is vital to my daily life. Not only did they drop the ball, they couldn’t seem to care less.
Response from Hubble ContactsAug 4, 2020
Hi Brenda, Thank you for taking the time to leave this review. I apologize that you did not receive the package as expected. I will take the time to look into what happened here and I'll reach out to you shortly via email. Thanks, Samantha
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Erika
Jul 31, 2020
Lack of customer service
I was charged $1 to restart my subscription with a different prescription on July 20th. I have not received the new box of contacts nor has anyone answered my emails regarding it. I tried calling and the wait time said it should be about 3 minutes and I was on hold for over 15 min before I hung up, without getting to speak to anyone regarding my issue. I’ve used Hubble in the past and never had an issue with it up until this point.. I would really like the customer service team to step up and help though so I can continue to use this service once again..
Response from Hubble ContactsAug 4, 2020
Hi Erika, Thank you for taking the time to leave this review. I’m very sorry you had this experience. It’s always important for us to respond quickly to our customers. I do see your open ticket with us and our support team will get back to you within the day with more info. Normally, if the line is busy due to high call volumes, we will get back to you promptly via the callback feature! We have added the callback feature so customers can select to have an agent dial them back in the order that they called in. Essentially the feature acts as a place keeper without having to wait on the phone. I’ve passed this on to my team – we’ll make sure we get better and improve our customer service delivery. Thanks, Samantha
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Vicky
Jul 31, 2020
Terrible customer service
Terrible customer service, once they have your bank account details they’ll take money from your account regardless. Bunch of scammers *****BEWARE*****
Response from Hubble ContactsAug 4, 2020
Hi Vicky, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your subscription. In order to support you through this, I need to find out more about what happened. I'll reach out to you shortly via email. Thanks, Samantha
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