Hubble ContactsReviews of hubblecontacts.com

I just didn’t love them, and it was physically impossible for me to cancel my subscription. Every time I went to manage my account I hit a dead end. Every time I reached out to customer service, I was unable to find any way to contact any person. They kept charging me and sending me contacts I didn’t want and I finally had to cancel my card and get a new one, and now I get monthly emails about how my card was declined. When Hubble I am the reason I even cancelled the card.

By the time I received them, my 30 day window to cancel my subscription had ended. They charged me for the second month before I even tried them. When I did finally try them, I found them incredibly uncomfortable and hard to get used to, as if they were the wrong prescription. When I tried to get a refund they wouldn't allow it. I cancelled subscription and lost out in the end. Plus, you can't even cancel your subscription online, you have to call and wait on hold for someone with no authority to offer refunds. Clearly in their marketing plan to get you locked in from the start and make it tough to leave.

Zeer slechte klantenservice. Ik probeerde mijn abonnement te annuleren /cancelen maar kan niet vinden hoe het moet. De lenzen zitten mij niet goed.

Estoy hasta las mismisimas de enviar correos q no quiero mas lentillas, y seguis cobrando, o parais o tomo medidas legales

I have been a contact lens wearer for 20 years. Back in March I ordered a £1 trial of these lenses. I didn’t like them, they dried my eyes out and weren’t at all comfortable. I also didn’t see very well with them in so decided not to go ahead. My next box was sent out to be and £27 was debited from my bank. I rang up and arranged to cancel and return the lenses. That was all very straightforward and customer service were pleasant. I posted the lenses and thought no more about it. Mid April I realised I was yet to receive a refund so contacted them. I was told it can take up to 3 months to process a return!! They’re quick enough to take money and send lenses out but they can’t process a return. Strange. Anyway here I am in August and still no refund after all these months. I emailed and explained that I would be taking the matter further as this was now beyond ridiculous & surprise surprise within a couple of hours I got an email back saying my refund had been processed. Had I not chased them up I doubt they would ever have returned my money. I would strongly advise against using this company even for the trial.

DO NOT USE THIS COMPANY I am appaled by the service I have received. I can list a few reasons why here. -they do not notify you when they are going to take money for the subscription. I delayed one month as I was busy working 7 days in a row to not be able to call to cancel -you cannot cancel your subscription unless you call these guys up -if you open the box, the very plain box that mentions hubble on the side then guess what you can't return the contact lenses even though you have not even touched the box. -also it's not a free return. Just came back from the post office. You can send it back but they cannot give you any proof of purchase as its only free to send back to the Netherlands if that's where your sending it from. Its £4 postage to return it. I called up the call centre to express by disappointment in this company and they do not care at all. So now I have a box of contacts worth £28 that I cannot use. They like to cover there backs them selves by saying we don't need to notify you with a reminder of the subscription as you have an account you can manage it with. Not really true is it hubble when you cannot cancel without calling.

Do not buy from hubble they will not issue refunds or cancel orders. They have really bad customer service. The worst!

est-ce que quelqu'un a pu se faire rembourser ou bloquer leur prélèvement ? si oui, comment avez-vous fait ?