Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsFeb 23, 2022

Bonjour Béatrice, merci beaucoup d'avoir pris le temps d'examiner votre expérience de commande chez Hubble ainsi que notre produit. Nous sommes désolés d'apprendre que vos yeux n'étaient pas à l'aise, nous conseillons à chaque client de tester le produit et espérons que nos coffrets d'essai vous y aideront à un prix très bas ;)

Response from Hubble ContactsFeb 9, 2022

Hi Alan, Thank you for taking the time to leave us a very honest review. We truly appreciate your loyalty towards Hubble for the longest time, and even if you decided to part ways with us, we will be forever grateful for the trust you gave with the Hubble brand. I would like to sincerely apologize if we caused you a very great deal of inconvenience when we are not able to deliver the lenses on time. We used a third-party courier on delivering lenses and sometimes there are things that are out of our hands but we definitely take responsibility for this. Contact lenses are very important and we definitely know that this must be delivered on time, our shipping is one thing that definitely needs improvement. Regarding the lenses, we are doing our best to produce not just affordable but quality lenses, but if there are bad batches or any type of quality concern, feel free to reach out to us so we can replace them right away. We respect the decision of your wife going in a different direction but we hope that you could come back in the future and we can assure you that we'll do better for all our customers. Again, thank you so much for the very insightful feedback. Sincerely, Cynthia

Response from Hubble ContactsJan 14, 2022

¡Muchas gracias por tu tiempo en escribir tu reseña! :) Nos alegra que te gusten nuestras lentillas aunque sentimos que hayas tenido algún problema con las entregas y que el precio te parezca un poco elevado. Trabajamos constantemente para poder ofrecer un producto de calidad a un precio competitivo, por lo que tomamos nota de tu comentario para seguir trabajando en ello. Es un placer tenerte como cliente :)

Response from Hubble ContactsJan 7, 2022

Hola Isabel, Muchas gracias por tu reseña. Sentimos saber que nuestras lentillas no son lo que tus ojos necesitan, pero nos alegra que nuestro servicio de atención al cliente haya estado a la altura de tus expectativas. Muchas gracias por habernos dado una oportunidad :) Saludos, Pedro.

Response from Hubble ContactsJan 4, 2022

Hola Bea, Sentimos que hayas tenido problemas para pedir tus lentillas pero nos alegra saber que hemos podido ayudarte :) No dudes en contactarnos si tienes cualquier otro inconveniente y estrémos ahí para lo que necesites. Saludos, Pedro.

Response from Hubble ContactsJan 2, 2022

Hi Jade, Happy New year and thank you for taking the time to leave us such a great and honest review. Even though you are no longer with us, we would like to thank you for trying us out and we are happy that it somehow works for you. We understand that the Hubble brand might not be the best option for you as lenses are all brand-specific, since it doesn't last you longer, best to contact your eye doctor to check on what could be the lenses that will suit you better. If there's anything else we can help, just let us know! Sincerely, Cynthia

Response from Hubble ContactsDec 20, 2021

Hi, Abby, Thank you for taking the time to leave this review. It's great to hear that you're loving the Hubble experience, and that our team has been helpful along the way. In regards to your concern about the contacts please feel free to send us an email at team at [email protected] with the subject line "ATTN: TrustPilot" and we'll be happy to check this for you! Thank you! Best, Cristy

Response from Hubble ContactsDec 9, 2021

Hi Addie, Good day! Thank you for taking the time to write us a review. We are grateful for your positive feedback and for a definitely bright suggestion. We also would like to apologize if this have caused you any inconvenience, we had this way of updating prescription to avoid giving you the incorrect contact lenses. We would like to make sure that when a customer updates prescription, all the parameters and doctors information are still correct to avoid any cancellation issues. But nonetheless, we truly appreciate the suggestion and we'll definitely take that into consideration. Thank you so much! Sincerely, Cynthia