Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Veronica Larissa Garcia Z.
Mar 11, 2022
En climas secos se resecan mucho las…
En climas secos se resecan mucho las lentillas y empiezan a molestar :(
Response from Hubble ContactsMar 11, 2022
Hola Verónica, Gracias por tu reseña :) Los problemas de sequedad son comunes en climas secos y calurosos. Hay ciertas gotas lubricantes y liquidos aprobados para el uso con lentillas que podrían solucionar tu problema, pero te recomendamos consultar tu situación con un especialista para que puedan ayudarte a encontrar la mejor solución para ti :)
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Jaqueline G.
Mar 2, 2022
I ordered prescription contacts and…
I ordered prescription contacts and glasses from Hubble. I put my prescription in exactly how my optometrist gave it to me, but the glasses I could not see in them. I could faintly see, but I cannot read certain writing I am surrounded by. The same issue with the contacts, I do not see 100% but I still prefer to use the contacts because I can see them do tasks or go to the movies. But the same issue I cannot read/ see labels with them. When I wear my contacts, it's usually not for school or reading purposes, so they are okay to use.
Response from Hubble ContactsMar 2, 2022
Hi Jaqueline, Thank you for taking the time to leave this review! We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please send us an email at [email protected], with a subject line ATTN: Trustpilot, and we will get back to you as soon as possible. We’re here if you need anything else and hope you have a wonderful day! All the best,  Carlo
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Delia Gutiérrez P.
Feb 23, 2022
retraso en la entrega
Hola. Están tardando en el envío de las lentillas.
Response from Hubble ContactsFeb 23, 2022
Hola Delia, Muchas gracias por tu mensaje. Tras revisar tu cuenta vemos que tu pedido de Enero fue entregado dentro del plazo estimado y desde entonces no has realizado ningún otro pedido. Te escribimos por correo electrónico por si hay algo en lo que podamos ayudar :)
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Josh F.
Feb 8, 2022
I have been trying to cancel my…
I have been trying to cancel my subscription and you can do it on line and I have tried to call and am on hold for a long time. It is very difficult to cancel so keep that in mind when you set up a subscription
Response from Hubble ContactsFeb 9, 2022
Hi Josh, Good day, and thank you for taking the time to leave us a review. We are so sorry to hear that you had a hard time cancelling your account as we made it very easy to cancel, we have phones, chat, emails, and social media to process the cancellation request. We do apologize if you were on hold for a long time when you called us, this is very helpful feedback towards improving our phone line services. Even if you are no longer a customer, if you ever need further assistance, feel free to get in touch so we can help right away. All the best, Cynthia
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María Gloria Cortés F.
Jan 11, 2022
Llame porque me cobraron otro mes de…
Llame porque me cobraron otro mes de lentillas y no me van bien ,me dijeron q me enviarían un código para devolver el paquete y a un estoy esperando,tampoco lo he recibido el paquete pero mi dinero si lo habéis cogido,quiero q me deis respuesta ya Gracias
Response from Hubble ContactsJan 11, 2022
Hola María, Sentimos mucho el problema para recibir tu etiqueta de devolución. Te contactamos por email para poder ayudarte con tu problema :) Un saludo, Pedro.
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Sara Castro M.
Dec 31, 2021
Me ha pasado varias veces que las…
Me ha pasado varias veces que las lentillas están rotas ..no estoy muy contenta dudo Si seguiré suscrita
Response from Hubble ContactsJan 4, 2022
Hola Sara, Muchas gracias por tu comentario y sentimos saber del problema con tus pedidos. Te acabamos de escribir por correo electrónico para poder investigar tu caso y poder ayudarte. Un saludo, Pedro.
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Chase B.
Dec 10, 2021
Shipping time is pretty slow compared…
Shipping time is pretty slow compared to when I get charged for the contacts. But fairly comfortable for all day wear
Response from Hubble ContactsDec 16, 2021
Hi Chase, Thank you for taking the time to write us a review. We are so sorry to hear that you did not have the best shipping experience with us, we can assure you that our shipping is definitely a work in progress, just sometimes it's beyond our control especially if there will be issues with post offices which we apologize if it caused you any inconvenience. We are very happy to know that despite the slow shipping experience you are still happy with the lenses and find it comfortable, and that's very important to us knowing that our lenses suits you well. If you ever happen to encounter any issues, feel free to reach out to us at [email protected] and we'll be happy to help. Sincerely, Cynthia
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Amanda M.
Dec 4, 2021
Great product, bad customer service
When setting up my account I had some issues and the customer service rep that helped me was absolutely amazing. BUT, then I had an awful time dealing with customer service while trying to update my prescription. I was given a run around for days and it was senseless, even with getting authorization from my eye doctor. I am also not happy to see that the price has increased by $3 and I wasn't notified prior to being charged. I love the actual contacts, so it's hard for me to want to go somewhere else. I've always struggled with allergies and these are the first contacts I've worn that I don't get red, itchy eyes at the end of the day! I'd give the product a 5 star review, but I'd give the way they conduct business a 1.5 star review.
Response from Hubble ContactsDec 9, 2021
Hi Amanda, Good day! Thank you for taking the time to leave us a review. We are so sorry to hear about this, seems like you were a satisfied customer but experience things that lead to this feedback. We did send an email regarding the price increase which we totally understand if you are not happy with it. Our decision to raise the monthly box by $3 was in direct response to unanticipated cost increases on our end, which we've largely been able to shoulder from our customers until now. But no worries, we certainly have no plans for further price increases. As for the update of prescription, we would like to check what exactly happen so we can improve on our services, in order to do that, please reach out to [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help. Sincerely. Cynthia
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