Debra
Not satisfied
I feel you all should allow the most convenient way of canceling your subscriptions. I was very disappointed in the handling of my case, I feel you should have given me a refund due to the fact I had by way of email.
Response from Hubble ContactsSep 15, 2020
Hi Debra, Thank you for taking the time to leave this review and for providing us this feedback. I'm so sorry that your encounter with our associates fell short of expectations. I do see that you sent our customer service team emails on July 3 and July 7, to which the team responded with our subscription cancellation information. Since we do keep a record of every single phone call made to our team within business hours, I do not see a phone call prior to the charge being placed. We require a call because this way we ensure everything has been done successfully. We can help and assist with any issues and we avoid technical errors which could result in further unwanted charges and frustration. Unfortunately, we can’t offer a refund at this time. For quality control purposes, we don’t accept return shipments. To confirm, your account has been cancelled. We sincerely appreciate your understanding in this matter. Please feel welcome to reach out to me [email protected] with the subject line "ATTN: Trustpilot" at with any questions you may have and I would be more than happy to help. Best, Samantha