Angelina M.
Deceiving service and Lenses not suitable for my eyes
They ask you to try their lenses out for £1 and then put you on a monthly prescription of £24 without letting you know in advance!!! I only figured this out when I received my first try on parcel. My own current lenses are far better and cheaper! My eyes are naturally dry and the lenses I received are too rubbery for me with less water content. I had to take it out after wearing the hubble lenses for just 2 hours. I could feel them in my eyes. The one in my right eye was replaced within 30 min as it irritated my eye and the vision became somewhat blurry. Not for me! I'll stick with my Dallies Aqua Comfort Plus at Specsavers! Have heard cancelling the service can be a nightmare. I'll do it tomorrow and will update. Overall, in my opinion not worth the price! If returning the lenses is free of charge, I'm happy to do that!
Response from Hubble ContactsNov 21, 2020
Hi Angelina, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and the charge came as a surprise. Hubble is a subscription service and we make this information available on our website and during the sign-up process. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Samantha