Hubble ContactsReviews of hubblecontacts.com

The process is great, however my eyes didn’t agree with the eyes.

I had to throw away 2 pairs because they did not fit correctly, I would wash rinse and something was wrong so I disposed of them. I was not too impressed with the comfort.

Process is fairly simple and straightforward with one major caveat. When my prescription changed, I notified Hubble of the change which automatically triggers a verification of my new prescription from my optometrist. This verification occurred before my prescription was finalized (you know, you have the initial vision test, try out the new prescription contacts for a trial period, then have another appointment to confirm it's the right prescription for you) so my optometrist couldn't confirm the new prescription yet. Turns out this is a huge problem for Hubble because if a verification doesn't go perfect, your subscription is automatically cancelled. Even worse, you can't just reactivate it, you need a completely brand new account with a completely brand new email address. Well, I don't know about you but I only use 1 personal email address, so I needed to create a whole new one just for my stupid contacts. Not really a deal breaker by any means but certainly an inconvenience and definitely something that qualifies as "friction".

Customer services is wonderful, but quality of contacts is poor. I ordered -5.00 and -5.50, all of the -5.50s were not correct, very blurry in this eye. I do not have astigmatism or anything like that. Definitely recommend doing the trial before actually investing in the subscription monthly.

I did, I paid 3£ for the Trial contact lenses, and because the info was not clear, I went in the subscription. I received the trial contact lens after about 2 weeks, a bit more than expected, but alright, well packed. The web it's simple And NO option to cancel the subscription without calling, or filling up a form, that's not good, it should be easier. But I'm giving to them 3 stars because the price it's good (despite they are using an average material, not the best). If they improve the option to cancel it online, like the option to re-activate it, then it would make gain to them another plus star.

The lenses are average, not the best quality but also not the worst I have tried. The service is really good, the stuff is answering very promptly and they are very kind. The only thing I do not like is that they offer you this free trial for 2.95 Euros, simply because they get your credit card which is hard to deregister. This is an incentive for me to cancel my credit card allowance as soon as possible, as I am afraid they will charge me money even if I will skip a month. If they would improve this credit card issue it wouldn't feel like a trap for the customer!