Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Kimberly
Oct 3, 2020
I canceled my subscription
I canceled my subscription, email to confirm- following month you charged me and sent my contacts that aren’t my updated prescription. After reaching out, no help on my refund. I will never recommend this company!
Response from Hubble ContactsOct 7, 2020
Hi Kimberly, Thank you for taking the time to leave this review. I'm so sorry that your encounter with one of our associates fell short of expectations. I also want to thank you for giving us a chance to make things right. I will reach out to you shortly via email, to find out more about your interactions with our team, and to discuss a solution to your problem together. I apologize again for any trouble we may have caused you. Best, Samantha
Report
Holly
Oct 2, 2020
My experience
I canceled my subscription and they continue to try and charge my card. Second your eyes have to be the same prescription in each eye.. this is just my experience.
Response from Hubble ContactsOct 7, 2020
Hi Holly, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. It looks like your account is still active. I do see that you sent our customer service team an email on August 6, to which team responded with our subscription cancellation information. Since we do keep a record of every single phone call made to our team within business hours, I can see no calls made yet. I will reach out to you shortly via email to discuss a solution to your issue together. Looking forward to hearing back from you. Best, Samantha
Report
Ryan
Oct 2, 2020
Will always show up - even when you don't want them to.
In terms of how reliable your contacts showing up every month is you wont get much better. But, everything else was terrible. If at any point you need to cancel, customer service is a nightmare to deal with, and nearly impossible to get a representative that is competent. That, plus, in order to cancel you need to contact a COMPLETELY separate department: their "Cancellation Department". Until you take the time to take all of these steps, they WILL charge your card multiple times a month, trying to "deliver" your contacts. This happened to me, and then they couldnt deliver them. So, they charged my account, waiting almost 9 days, told me they couldn't send my contacts out, and I recieved my refund 3 days after I was told my order couldnt be shipped out. Go somewhere else, save yourself the headache.
Response from Hubble ContactsOct 7, 2020
Hi Ryan, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Report
Helen
Oct 2, 2020
Not the best and is expensive
Not the best and is expensive
Response from Hubble ContactsOct 7, 2020
Hi Helen, Thank you for taking the time to leave this review. I am sorry to hear that our lenses and it's pricing is not favorable to you. Our goal is to continue giving everyone these great affordable prices while keeping the quality in mind. We've reached out via email to chat about your experience and see what I can do to help. Best, Samantha
Report
Yousef
Oct 2, 2020
Customer service is absolutely horrid…
Customer service is absolutely horrid all they care about is your monthly subscription
Response from Hubble ContactsOct 7, 2020
Hi Yousef, Thank you for taking the time to leave this review. I'm so sorry that your encounter with our associates fell short of expectations. I’ve forwarded your feedback to our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again. I can see that you have since cancelled your subscription by emailing in July 16. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Report
Amanda
Oct 2, 2020
Avoid at all costs.
Not only are contacts not that great, they don’t verify prescriptions, and they continue filling long after Rx has expired. My profile has an Rx over 4 years expired and they still try to fulfill it. I wouldn’t trust these contacts for a dog, let alone my eyes.
Response from Hubble ContactsOct 7, 2020
Hi Amanda, Thank you for taking the time to leave this review. I am so sorry to hear that you've been receiving your old prescription lenses. Before you check out, we alert you that as part of your subscription we'll reach out to your doctor when your prescription is expiring to ensure it's still valid and accurate and that shipments to you may continue uninterrupted. But we'll check in with you before contacting your doctor to re-verify your prescription. We'll reach out to you via email once we’ve had a chance to look into the issue! Best, Samantha
Report
Jack
Oct 2, 2020
Bad quality contacts
Bad quality contacts
Response from Hubble ContactsOct 7, 2020
Hi Jack, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. I can see that you have since cancelled your subscription on August 7. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Report
Camila C.
Oct 2, 2020
As a college student
As a college student, the idea of this subscription seemed fantastic. I had these contacts being shipped for about 3 months until I accepted that they are horrible for your eyes. These contacts not only dried my eyes unlike any other but they would fall out sometimes because of how dry! I've never had that happen before. This would also make my headaches worsen throughout the day of wearing them. In addition, I tried to email them OVER a month ago and cancel my subscription and even exchanged several emails with all my information. The subscription wasn't canceled and I was charged yet again. Today I called questioning why and was told they only will accept cancellations over the phone and wasn't offered a refund or even help after I expressed how unhappy I was. To make matters even better, I told them I don't even want them shipped to my house because I will not wear them, yet they won't have them canceled and taken back. Moral of the story, I regret even starting a subscription with Hubble contacts.
Response from Hubble ContactsOct 14, 2020
Hi Camila, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience with our support team and lenses. Hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Looking forward to hearing back from you. Best, Samantha
Report