Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJun 23, 2026

Hi Zachary, thank you for sharing your feedback, though we’re sorry to hear about the frustrating experience you’ve had with your prescription and our customer service. We have just sent an email to the address associated with your account so we can investigate exactly what happened and resolve this for you immediately. Best regards, The Hubble Contacts Team

Response from Hubble ContactsJun 22, 2026

Hi Pia, thank you for sharing your feedback. We understand that higher prices aren’t ideal, but as we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years. We’ve reached out via email with a resolution we think you’ll love! Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJun 19, 2026

Hi Nour, thank you for your review. Upon checking your account, we found that a payment error in May prevented your order from being processed, which contributed to the delay in receiving your contact lenses. Please reach out to us and we will help you get this sorted and new lenses sent ASAP! Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJun 22, 2026

Hi Brent, thank you for your feedback. We apologize for the unwanted emails and have successfully added your address to our no-contact list. You won't receive further communications from us. We wish you all the best! The Hubble Contacts Team

Response from Hubble ContactsJun 23, 2026

Hi Dustin, thank you for your review. We apologize for the frustration caused by these shipping delays and the prescription confusion. Upon reviewing your account, we found that we were unable to fulfill the order because the prescription provided by your doctor did not match the specific brand selected. Because contact lens prescriptions are brand-specific, we are required to match them exactly and cannot substitute them. To address the issue and as a courtesy for the inconvenience, we issued a full refund for the order back in February. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJun 19, 2026

Hi Maria, thank you for sharing your feedback regarding pricing and shipping. We recently moved to a new fulfillment center that uses different courier partners. Our system automatically assigns the most efficient carrier for each order, so packages may be delivered through the postal service or Amazon Shipping, depending on the shipment. We totally get the confusion, hopefully you’re getting your contacts faster but if you have any other feedback please let us know! On pricing, we understand that increases are never ideal. As we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years, so we’ve reached out via email with a resolution we think you’ll love! Warm regards, The Hubble Contacts Team

Response from Hubble ContactsJun 22, 2026

Hi Grace, thank you for your review. We apologize for the login issues and want to help. We’ve sent a password reset link to your email so you can access your portal and manage your active subscription. We also sent a follow-up email to make sure you get in safely, please reply to it if you need any extra help! Best regards, The Hubble Contacts Team

Response from Hubble ContactsJun 17, 2026

Hi Nikita! We’re sorry to hear that you’re thinking about canceling your subscription. A member of our customer service team will reach out to you via email to discuss your request and make sure you’re fully taken care of. In the meantime, thank you for giving us the opportunity to serve you, and we appreciate your time with Hubble. Kind regards, The Hubble Contacts Team