Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Lolita G.
Oct 29, 2020
Arnaque
Arnaque, vous préleves sans vous prévenir à des dates aléatoires et même lorsque vous renvoyez votre colis ils disent qu'ils ne l'ont pas reçu. Les lentilles sont de mauvaises qualités et irritent l'oeil, aucune raison d'avoir recours à Hubble vous trouverez d'autres concurrents avec des produits de bien meilleure qualité. Vraiment, fuyez !
Response from Hubble ContactsNov 20, 2020
Bonjour Lolita, nous sommes désolés d'apprendre que votre expérience avec nous n'a pas été plaisante. Nous faisons de notre mieux afin d'améliorer la qualité de nos services. Pouvez-nous écrire un message sur [email protected] avec ATTN : Trustpilot en tant que sujet, et nous traiterons votre demande dans les meilleurs délais.
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Stacy
Oct 29, 2020
I did not receive my order
I did not receive my order! I haven't been able to track it or cancel my subscription. I would like my subscription canceled and my last purchase refunded because I did not receive my order. This is the worst company and It wouldn't recommend them to anyone.
Response from Hubble ContactsNov 3, 2020
Hi Stacy, Thank you for taking the time to leave this review. I’m so sorry about the delay in receiving your order. I can see that you have not reached out to our customer support team at this point. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I will reach out to you shortly via email, to discuss a solution to your problem together. I'm looking forward to hearing from you. Best, Samantha
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Adam F.
Oct 27, 2020
Absolutely awful
Absolutely awful! Sent some lenses back that aren't my prescription anymore 3 weeks ago and they are still saying they have not received them, clearly just conning me out of my money, during hard times as well. Do not use this service.
Response from Hubble ContactsOct 28, 2020
Hi Adam, Thank you for taking the time to leave review. I am sorry to hear that your refund has been delayed. I understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at [email protected] with the subject line "ATTN: Trustpilot" at your earliest convenience. Best, Samantha
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Sabrina K.
Oct 24, 2020
Absolut unseriös
Abonnement versehentlich mit einer alten Lieferadresse reaktiviert - sofort versucht, durch Support zu kündigen, was aus unbekannten Gründen nicht möglich war. Jetzt habe ich viel Geld bezahlt und keine Kontaktlinsen erhalten! Hubble hat nicht einmal ein Tracking-System für Pakete (wie kann das sein? Absolut unseriös!), Ich werde hier nie wieder bestellen und kann nur jedem davon abraten! 😡
Response from Hubble ContactsNov 13, 2020
Es tut uns Leid, dass du Probleme mit deiner Bestellung hattest! Gerne kümmern wir uns um einen Ersatz - bitte kontaktiere uns via Email: [email protected]
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Tiffy H.
Oct 23, 2020
Ridiculous
Great contacts, however I’ve been charged twice outside of subscription dates, once when it was cancelled completely and this time when I set the date to a few months from now. If you could order them manually instead of scheduling dates that mess themselves up I would probably stay loyal but I’m done with Hubble for good now as it’s too unreliable. Reply: I’ve been in touch with your advisors Christie and Ingrid since the 22nd October. Emailing me a returns label that I can’t print out due to having no printer and being in lockdown for 6 weeks with everywhere shut is no good. I did not even set my date for this year so don’t understand why you took money and why it’s such a hassle to sort this out when it’s not my fault.
Response from Hubble ContactsNov 4, 2020
Hi Tiffy, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you, although sorry for any confusion you may have experienced in trying to manage the subscription. I appreciate you sharing your thoughts about having an option to select a specific date of shipment. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If that changes, we might rethink your suggestion. In the meantime, thank you for your time and for giving us a try. Don’t hesitate to reach out to me or my colleagues at [email protected] with the subject line "ATTN: Trustpilot" if you have any questions. I hope to connect with you again in the near future. Best, Samantha
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Mary
Oct 22, 2020
Wrong persecution was sent and sent them back for correct prescription and never received anymore to replace the incorrect contacts sent.
I ordered contacts from you and sent the wrong prescription so sent them back and you were to send the correct prescription to me or refund my money and I never received either! So you can say I am not very happy however y’all can make it better if you like
Response from Hubble ContactsNov 4, 2020
Hi Mary, Thank you for taking the time to leave this review and for reaching out about this! I am sorry to hear that you did not received a replacement or refund for the lenses you sent back. I did look into this for you and it looks like we’re still waiting to receive your package back at our warehouse. I would appreciate another chance to earn your business. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thank you. Best, Samantha
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Krista
Oct 22, 2020
👎👎
This service is a great concept, however the company unfortunately is terrible. I had nothing but issue after issue and would not recommend. Over drafted my account twice and then sent me the wrong product twice. Sorry but not one I'd recommend with a total overhaul of changes.
Response from Hubble ContactsNov 4, 2020
Hi Krista, Thank you for taking the time to leave this review. I’m glad that the subscription service is working out for you, although I’m very sorry we failed to meet your expectations. I can see that you have since cancelled your subscription by calling in on June 1st. Please reach out to [email protected] with the subject line "ATTN: Trustpilot" with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Best, Samantha
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Brenda
Oct 22, 2020
I didn't receive 2 packages and was…
I didn't receive 2 packages and was denied a refund or replacement.
Response from Hubble ContactsNov 4, 2020
Hi Brenda, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your orders and I apologize for the bad experience. It was an uncommon instance and we’ll do better. I will reach out to you shortly via email, to discuss a solution to your problem together. We would love to make things right if you give us another chance. Best, Samantha
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