Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Izzyy
Dec 4, 2020
Heb proberen te bellen krijg iemand die…
Heb proberen te bellen krijg iemand die alleen Engels kan en zegt dat ik moet e-mailen 2 maanden geleden gemaild krijg nog steeds de lenzen en de factuur binnen en ik kan de lenzen niet verdragen elke keer als ik knipper Als of ik glas in mijn ogen heb zou het niet nemen heb spijt dat ik er aan begonnen ben als of Ik een contract met de duivel ben aangegaan waar ik niet van af kan komen
Response from Hubble ContactsDec 14, 2020
Beste Ihssane, Het spijt ons erg dat dit jouw ervaring was, en we waarderen dat je de tijd nam om ons deze feedback te geven. We kijken graag naar wat hier is mis gegaan en je kan een mailtje van ons customer service departement verwachten in de komende dagen. Mvg, Saskia
Report
Laura
Dec 4, 2020
I’d already cancelled my subscription…
I’d already cancelled my subscription and they sent contacts and took out a further payment against my wishes
Response from Hubble ContactsDec 13, 2020
Hi Laura, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Hubble is designed to be a subscription based program and we'll continue to provide your lenses until you've unsubscribed. I do see that you've emailed on September 8 to which our team responded with cancellation information, however, we did not receive any response from you not until December 4 when we cancelled your subscription. I will reach out to you shortly via email to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review our business! Best, Samantha
Report
Mark
Dec 4, 2020
The contacts fits me well at first but…
The contacts fits me well at first but after a few hours of using it, it gave me some kind of allergic reactions. Itch wont stop and been teary eyed when I had it on.
Response from Hubble ContactsDec 13, 2020
Hi Mark, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience with our lenses and hope you will accept our sincerest apologies. We take quality issues very seriously. I will reach out to you shortly via email to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Roxanne
Report
Gina
Dec 4, 2020
Wouldn't recommend to anyone
Wouldn't recommend to anyone, dryer my eyes out so badly Tried cancelling subscription in September and still getting the stupid things. I've tried emails, calls and Facebook
Response from Hubble ContactsDec 13, 2020
Hi Gina, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience with our lenses and with cancelling your subscription. We are committed to providing great customer service and we would like to make things right. I will reach out to you shortly via email to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Roxanne
Report
Nathan
Dec 4, 2020
No way to cancel the contract
No way to cancel the contract, great contact lenses and do work but no way of cancelling the £27 a month and service was terrible in trying to cancel them. Awful service
Response from Hubble ContactsDec 5, 2020
Hi Nathan, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you although sorry to hear that you have had some trouble cancelling your subscription. I’d like to chat about your experience and see what I can do to help, so I will reach out to you shortly via email. We look forward to hearing from you. Best, Samantha
Report
Louis
Dec 4, 2020
They're the most uncomfortable contacts…
They're the most uncomfortable contacts I've ever worn. Made so cheaply that you can possibly keep them in your eyes for longer than a couple hours
Response from Hubble ContactsDec 13, 2020
Hi Louis, Thank you for taking the time to leave this review. I'm sorry to hear that these lenses were not comfortable for you. I completely understand that it isn't for everyone. As of this moment your account is still active. I will reach out to you shortly via email to hear more about your experience, and to discuss a solution to your problem together. Looking forward to hearing back from you. Best, Roxanne
Report
AMA
Dec 4, 2020
I’ve signed the subscription but I…
I’ve signed the subscription but I didn’t receive any package from you except the first order, and You took money from my card twice but I received nothing.
Response from Hubble ContactsDec 13, 2020
Hi AMA, Thank you for taking the time to leave this review. I am sorry to hear you did not receive your order and I apologize for the delay. I can see that you have not reached out to our customer support team at this point. It looks like there was some kind of issue during shipping with your order. I will reach out to you shortly via email to give more info about it. Best, Roxanne
Report
Tom
Dec 4, 2020
Hubble is the worst company I have dealt with
Hubble is one of the worst companies I have dealt with. They will not allow you to cancel your subscription. They bill you for your first month before you even receive your trial. The contacts are of poor quality and have low oxygen permeability. Don't waste your money or your time.
Response from Hubble ContactsDec 27, 2020
Hi Tom, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription and the lenses are not working for you. I can see that you emailed in on September 8 to which the team responded with our cancellation information but I do not see a record of you calling our phone line. I will reach out to you shortly via email to discuss a solution to your problem together. Thank you. Best, Roxanne
Report