diego alejandro D.
Shopped glasses here recently
Shopped glasses here recently, just wanted ot get a pair of fancy one, with stylish lenses and frames. Stopped at artemis with butterscotch color and business casual shape. You know, something truly universal that will fit any type of apparel. But I wasn't satisfied with the delivery and other processes. I added them into the cart right away but the process of filling in information for delivery and other things is smth I did'nt really like. So, this is your space for improvement, guys!
Response from Hubble ContactsDec 19, 2024
Hi Diego, Thank you for sharing your experience with Hubble Frames! We’re glad you found a pair you loved, like the Artemis in butterscotch – a truly versatile and stylish choice. We’re sorry to hear the delivery process and checkout didn’t meet your expectations. Your feedback is invaluable, and we’ll use it to improve our process to make it smoother and more enjoyable for our customers. If there’s anything we can assist with right now, please [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Have a great day! All the best, Jhanine