customer
Never been happy with your product or service.
Every time I order contacts out of a 30 day set at least 4 to 6 days of them. I have to throw away immediately because they have tears in them where they caused so much irritation. This is all brands. This is regular, Hydro, and sky high. The delivery is never when it says. My current order said it was gonna be here on Monday then switched to Wednesday now. Says Monday again, even though it is indeed Wednesday. I’ve had to file many grievances with you guys at this point. I’m only using you because I have no other option. We don’t use you guys out of quality or love of the product. We use you guys out of desperation and lack of other options.
Response from Hubble ContactsJun 24, 2026
Hi there, thank you for your review. We are sorry to hear about the frustrating tracking delays and the defective lenses you received. To help make this right immediately, we have already processed and sent replacements for both your Classic and SkyHy lenses to make up for the ones you had to throw away. Our team will also be reaching out to you via email shortly to gather a few more details. We want to pass this information directly to our quality assurance team to ensure this doesn’t happen again. We appreciate your patience and the opportunity to fix this for you. Kind regards, The Hubble Contacts Team