Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Iram M.
Dec 4, 2020
These lenses are poor quality
These lenses are poor quality. They dry out fast and become painfully glued to your eyeballs. I had to go to hospital to have mine removed. They're customer service are atrocious, and don't pick up the phone. Avoid, and go to a reputable high street retailer.
Response from Hubble ContactsDec 13, 2020
Hi Iram, Thank you for taking the time to leave this review and I’m very sorry you had this experience with our lenses and service. It’s always important for us to respond quickly to our customers. As much as I hate to see you go, I completely understand how upset you must feel. Your subscription is cancelled since December 8. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Roxanne
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Dana
Dec 4, 2020
I ordered a 15 day free trial back in…
I ordered a 15 day free trial back in the summer and did not realize that it was set up to automatically begin sensing me lenses a month at a time at the end of the trial. When I receives them I returned them using their return paperwork. I have yet to receive my refund of $128.
Response from Hubble ContactsDec 5, 2020
Hi Dana, Thank you for taking the time to leave this review. I’m sorry to hear that your refund has been delayed. I can see that you have emailed our support team about your concern. We've issued you a refund today. Please note that your refund may take between 3-10 business days to be reflected back in your account, depending on your bank policy. Let us know if there’s anything else we can help with at [email protected]. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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MARIE-LINE
Dec 4, 2020
Cela fait 3mois sur je vous envoie des…
Cela fait 3mois sur je vous envoie des messages pour vous dire que les lentilles ne sont pas adaptées à la vue vous me répondez que vous n avez pas mon mail dans vos contacts et pourtant je reçois ça donc vous ne vérifiez pas vos commandes j ai 3boites qui ne servent à rien chez moi
Response from Hubble ContactsDec 13, 2020
Bonjour Marie-Line, nous sommes navrés que votre expérience avec nous n'a pas été plaisante. Nous nous efforçons à améliorer la qualité de nos services. Veuillez nous écrire un message sur [email protected] avec ATTN : Trustpilot comme objet, et notre équipe sera ravie de vous aider à trouver une solution.
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SAD
Dec 4, 2020
im realy sad about this company.
im realy sad about this company.. i didnt received my first packed of lenses.. but second come after some very time... i wrote an emails and you sent me to another company... i do like to unsuscribe my monthly lenses payment...
Response from Hubble ContactsDec 5, 2020
Hi there, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience with our shipment that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Thank you, Samantha
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Steve
Dec 4, 2020
Awful service
Awful service, took a payment and then refused to answer any emails or contact! I now have a box of lenses I can’t wear! Caution but the trial will automatically renew. Rubbish
Response from Hubble ContactsDec 5, 2020
Hi Steven, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our support team and lenses. I completely understand that it isn't for everyone. I can see that your account was cancelled on September 18th. Let us know if there’s anything else we can help with at [email protected] with the subject line "ATTN: Trustpilot". In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Thank you, Samantha
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Nathan
Dec 4, 2020
Dissapointed with service
They told me I would receive a trial box for one dollar and before I even received the first contacts to try them out they had already charged me for a quarterly subscription. The contacts didn't fit properly and had to be returned. Kind of disappointed with the service.
Response from Hubble ContactsDec 5, 2020
Hi Nathan, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the shipping issues you've experienced. I do see that we issued a full refund on November 19th the same day your account was cancelled. If there’s anything else we can help with, just reach out to my team at [email protected] with the subject line "ATTN: Trustpilot". In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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arlene V.
Dec 4, 2020
DONT BUY FROM HUBBLE
Terrible uncomfortable lenses,made from an out of date material. The trial is not long enough for you to cancel the subscription. The lenses take ages to arrive. Customer service is terrible. It took over 20 calls to get a label sent for return. Don't use Hubble. There are many better subscription services.
Response from Hubble ContactsDec 13, 2020
Hi Arlene, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience with our lenses and service that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I will reach out to you shortly via email, to find out more about your interactions with our team and to discuss a solution to your problem together. Thank you. Best, Roxanne
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william
Dec 4, 2020
I went to the optician after wearing…
I went to the optician after wearing these for a week and was informed that they had caused visible damage to my eyes. Do not buy.
Response from Hubble ContactsDec 5, 2020
Hi William, Thank you for taking the time to leave this review. We appreciate you taking the time to reach out to us regarding your eye health issue. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. We will reach out to you via email with more information. We look forward to hearing from you. Best, Samantha
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