Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 9, 2020

Hi Tinh Le, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our refund policies. I do see that your subscription box was delivered on September 3. For quality control purposes, return labels can only be issued to unopened and returned packages within 30 days after receiving them to be eligible for a refund. Please let me know if you have any questions about this policy at [email protected]; you can also find it on our FAQ page and in our terms of service. Best, Roxanne

Response from Hubble ContactsDec 6, 2020

Hi Marilyn, Thank you for taking the time to leave this review and we’re sorry to hear that your experience with our lenses was not up to standards. We would like the opportunity to talk and investigate your feedback further and help you cancel the subscription, we will be in touch shortly via email. Best, Samantha

Response from Hubble ContactsDec 6, 2020

Hi Katie, Thank you for taking the time to leave this review. I am sorry to hear that your experience with our support team didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. I would love to find out more about what happened with your order so that we can make this right. I will reach out to you shortly via email with more information. We look forward to hearing from you. Best, Samantha

Response from Hubble ContactsDec 6, 2020

Hi Shannon, Thank you for taking the time to leave this review. I’m sorry to hear that your experience in cancelling is not satisfactory. It was an uncommon instance and we’ll do better in the future. I can see that you have not reached out to our customer support team at this point. You can find the cancellation information that is relevant to where you’re located on our website in the “HELP” section, in the Terms of Service, or by logging into your Hubble account. I will reach out to you shortly via email, to discuss a solution to your issue together. We look forward to hearing from you. Best, Samantha

Response from Hubble ContactsDec 6, 2020

Hi Karjun, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Hubble is a subscription service. We make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! If you see that you’ve been charged, it means we've already shipped a paid order to you. I will reach out to you shortly via email, to provide more information about your order. Best, Samantha

Response from Hubble ContactsDec 24, 2020

Bonjour Andrea, nous sommes navrés d'apprendre que votre expérience n'a pas été agréable. Veuillez nous écrire un message sur [email protected] avec ATTN : Trustpilot comme objet et nos conseillers seront ravis de trouver une solution pour votre souci.

Response from Hubble ContactsJan 3, 2021

Hi Chintan, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Hubble is designed to be a subscription based program and we'll continue to provide your lenses until you've unsubscribed. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! I'm looking forward to hearing from you. Best, Roxanne

Response from Hubble ContactsDec 5, 2020

Hi Dammy, Thank you for taking the time to leave this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process and on our website. You can find the cancellation information that is relevant to where you’re located on our website in the “HELP” section, in the Terms of Service, or by logging into your Hubble account. We will look into your problem and contact you via email shortly. Thank you, Samantha