Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 531 reviews with 2 stars · Clear filters
Ggg
Slow transport, under-average quality
Response from Hubble ContactsOct 26, 2018
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear the lenses and delivery did not meet your standards. We've taken your feedback into account! Please feel free to reach out to me at [email protected] with any other questions or concerns you have! Best, Vanessa
Contactsgurl
I am not happy with the 6 or 7 emails a day telling me I needed to update my payment method or the hassle to close my acct.
Response from Hubble ContactsOct 26, 2018
Hi there, Thank you for taking the time to leave this review. I am so sorry for the frustrating email alerts, and that you found our cancellation policy to be inconvenient. I'm sad to see you decided to cancel the service, and would love to know more. Please feel free to reach out to me with questions, concerns, or comments by emailing [email protected]. Best, Vanessa
Lauren
Good value contact lenses in minimal packaging but they have me headaches and made the muscles under my eyes ache! I think this is because they don’t ask for a measurement of your eye, just your vision assessment. For the record, I’m -3 in my left and -2.5 in my right with a 14.2 diameter (think that’s pretty normal??) and these caused pain!
Response from Hubble ContactsOct 26, 2018
Hi Lauren, Thank you so much for taking the time to leave this review. I'm so sorry that your experience has been frustrating and the the lenses caused you discomfort. I can see that you have several tickets with our team, and I'd like to get this all resolved for you. Please send me an email at [email protected] at your earliest convenience! Best, Vanessa
Austin
The contact lenses just aren't comfortable to wear. They dry out very quickly, as well I found many of them were flipped, and had to be flipped back to normal before wearing. Hubble needs to up the quality
Response from Hubble ContactsOct 26, 2018
Hi Austin, Thank you for taking the time to leave this review. I'm so sorry to hear the lenses weren't comfortable for you, and that many of them were flipped. We've passed this feedback on to our team and appreciate your reaching out. Please feel free to send any additional questions to [email protected]!
Joshlyn T.
I received the contacts pretty quickly but they weren’t even the right prescription. It was the same prescription in both boxes but it wasn’t correct for either eye. So it was pretty much a waste of money.
Response from Hubble ContactsOct 26, 2018
Hi Joshlyn, Thank you for taking the time to leave this review. I'm sorry to hear the lenses didn't work out for you. I can see that you were able to cancel your subscription without a problem. Please feel free to reach out to our team if you have any additional questions or concerns. Best, Vanessa
Kelsea Y.
I never received my box of contacts and I at least wanted it credited so I can use towards a relative who is interested. The past 3 times I called. I was never connected. The contacts dried my eyes.
Response from Hubble ContactsOct 25, 2018
Hi Kelsea, Thank you so much for taking the time to leave this review. I'm so sorry to hear about your experience with Hubble. Please send an email to [email protected] so that I can look into this more thoroughly. Thanks, Vanessa
Fannie B.
Delivery can take such a long time. It took 2 weeks last time and I was out of contacts for a few days because of that
Response from Hubble ContactsOct 25, 2018
Hi Fannie, Thank you so much for taking the time to leave this review. I'm so sorry to hear that your September order took quite a while to arrive, and I'd like to make sure that your October order did not have the same issues. Please reach out to me at [email protected] so that I can look into your account! Best, Vanessa
Chad F.
Customer service gets 5 stars. Contacts though didn't feel right on my eyes. Battled for a full day with one to get it to feel comfortable.
Response from Hubble ContactsOct 25, 2018
Hi Chad, Thank you for taking the time to leave this review. I'm glad to hear your experience with our customer service team was great, but I am very sorry to hear that the lenses did not work out for you. I can see that your account is no longer active, but if you have any questions or concerns that have not been addressed, please feel free to reach out to me at [email protected]. Best, Vanessa
