Little F.
Disappointed!
Disappointed and upset! The customer service was helpful but unable to clear up my problem. I called because I received a second package of contacts. Confused, I looked inside to confirm that it was contacts and thought maybe you had sent another package for free. A few days later, I saw on my credit card that I had been charged for that package. When I called to get a refund, they told me how to return the contacts. Although there was no tracking number so I could confirm you had received it. After I sent them back, I noticed the fine print on the confirmation e-mail that was sent to me. If “opened” it there would be no refund. The contacts themselves were never taken out or opened only the outer package. This is unfair as it was a mistake. If I don’t get a refund than I should at least get the contacts back. Finally, there must have been something in the order that said I had agreed to have more conacts sent to me and my credit card should be charged. This was not clear or made known in the advertisement. I will be sure to warn others about the misleading words in the message ie. “free”. I will not recommend Hubble to anyone.