Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Lime L.
Jan 13, 2021
Keine Ware kein Ersatz
Am 2.1. bestellt und heute am 13.1. immernoch keine Ware. Mir wurde eine erneute Lieferung versprochen, falls es bis heute nicht kommt und jetzt wollen sie mich wieder hinhalten. Finger weg von der Firma!!!
Response from Hubble ContactsJan 22, 2021
Hi Lime Linde! Wir danken Dir für dein Feedback und entschuldigen uns für deine negative Erfahrung. Momentan kommt es, aufgrund von postalischen Verzögerungen, zu Verspätungen mit unseren Lieferungen. Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen. Wir möchten Dir gerne sofort eine Ersatzlieferung anbieten. Wenn Du uns auf [email protected] nochmals kontaktieren könntest, setzt sich ein Kollege sofort mit Dir in Verbindung. Herzlichen Dank nochmals für die Zeit uns dein Feedback zu hinterlassen, wir können, dank deinem Feedback, unseren Service stetig verbessern!
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Carly
Jan 12, 2021
Steer clear.
If an order goes through on your account (fraudulent, mistake, whatever) they’ll charge you to restock, to ship it back, and refund the rest. Customer service is a joke, says their 3rd party shipping company means that an order can’t be cancelled once it’s placed. I call bullsh*t, as I’ve worked in distribution and know more about the ins and outs than your average person. Unless you have the disposable income to deal with annoyances like fighting for your money back (they don’t send reminders that your order is coming up - “we can’t do that”), steer clear of Hubble. They aren’t actually cheaper than the better quality ones you get from the eye doctor. $44 for a months supply from Hubble- versus $80 for 6 month supply from my eye doctor.
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Theresa
Jan 12, 2021
Payment already taken on my account Nov…
Payment already taken on my account Nov 28, but I still have not received my contact lens order. Now I'm all out. They're 50% promo does not even work. I had sent an email already, they said it was sent Dec 2, but I still haven't received it.
Response from Hubble ContactsJan 13, 2021
Hi Theresa, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived and the promo didn't work. I understand how frustrating it must be. I’ll work on finding a solution right away and be in touch shortly via email. Thanks! Best, Roxanne
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Juancarlos
Jan 10, 2021
Horrible customer service.
Horrible customer service.
Response from Hubble ContactsJan 11, 2021
Hi Juancarlos, Thank you for taking the time to leave this review. I am sorry to hear that your experience with our support team was not up to standards. I’d like to find out more about your interactions with our team and get to the bottom of this, I'll get in touch shortly via email. Thank you, Roxanne
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Susan
Jan 10, 2021
Won’t let you cancel
I tried to cancel a handful or times, froze my debit card because I couldn’t, delayed my shipments several times in an attempt to get it cancelled. They do not verify prescriptions either
Response from Hubble ContactsJan 11, 2021
Hi Susan, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. This is on us. We require a valid Hubble Rx to order our lenses, and we verify your prescription with your doctor--to make sure we have the correct information. I will reach out to you shortly via email, to know the reason why you wanted to cancel. If it has to do with product or service quality, we’d like to know because we’re always striving to improve. I'm looking forward to hearing back from you. Best, Roxanne
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LaLesha
Jan 8, 2021
So awful
So awful, please cancel my subscription as you've sent me monthly contacts even after my prescription expired over 2 years ago...give me my money back please. My script expired Jan 2019.
Response from Hubble ContactsJan 27, 2021
Hi LaLesha, Thank you for taking the time to leave this review. I'm so sorry to hear Hubble Contacts didn't work out for you this time! I can see that you have since cancelled your subscription by emailing in on January 9. We’ll reach out to you via email once we’ve had a chance to look into your refund request. Hoping to hear from you soon! Best, Roxanne
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Sarah B.
Jan 8, 2021
Somethings changed and not for the better!
I have been using Hubble for my sons contacts for nearly a year now, mostly without any issues. However this last month the payment was taken earlier than usual on the 19th when it is usually the 28th and we are still waiting for the contacts, to the point that I have now had to order from another company that delivers next day as my son is out completely. It is difficult to speak with anyone and no response online. Something has clearly changed at Hubble and not for the best. I have no cancelled my subscription and moved back to the previous company as for the sake of saving a couple of £‘s each month it’s really not worth the hassle!
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Patrícia
Jan 5, 2021
it was not good
it was not good
Response from Hubble ContactsJan 6, 2021
Hi Patricia, Thank you for taking the time to leave this review. I’m sorry that your experience did not match your expectations. We would love to know why, so that we can deliver a better experience next time. To do this, I’ll be in touch shortly via email. Again, thank you for your feedback! Best, Roxanne
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