Hubble ContactsReviews of hubblecontacts.com

Updated Review (Adding 1 star): Initially, Hubble Contacts processed my refund but failed to include the shipping charges, which I found unacceptable and indicative of poor customer service. However, they have since processed the full refund, including the shipping costs, after I followed up. While I appreciate this final resolution and am updating my review and adding one star to reflect it, the initial failure to process the complete refund during the return process was disappointing and could have easily been avoided. This oversight caused unnecessary frustration. While the issue is now resolved, the process was not as smooth as it should have been.

Hubble provides decently priced contacts, but practices deceptive practices with their subscription program. They used to send notices that your shipment was upcoming, they have stopped doing that and just charge the shipment. Getting them to cancel the order is impossible at that point and when you reach out you're given a line that they will send you a return label (once it's shipped?). Now the problem is all yours to resolve and based on other reports, getting those refunds is a hassle. This is just a deceptive business and I won't be doing business with them anymore.

They have been consistent with sending my lenses but when it came to needing to return the lenses they were not honest. I had to return my contacts because I didn’t update my prescription and after mailing them back they never refunded me. After a month I finally called and asked for a refund. They wouldn’t have refunded me had I not called.

When I first joined Hubble a couple of years ago, I loved it. It was such an easy, convenient, and cost-effective option, but now I can no longer recommend the service and will be looking to join a competitor. First, they updated the website for the worse. It is far less user-friendly than it was originally, and you now have to actually speak to an agent via chat or on the phone to do simple things that used to be available at the click of a button. For ex: if you need a box to be shipped earlier than scheduled, you used to be able to just click a "ship now" link in your account. That option is no longer there. Second, the customer service chat can be spotty. The chat may be answered in just a minute, or they may leave you on read, forcing you to spend 20 of the most inefficient minutes of your life on the phone with someone who's going to repeat your issue back to you 10 different ways without actually solving it and give you information that you already have because they're basically just reading your account history page to you. Third- my final straw- you may or may not ever actually receive your order. I requested (and was charged for) a double shipment almost a month ago. I received one box but not the other in about a week, as usual. I waited another week to see if the missing box would turn up on its own and, when it didn't, contacted customer service for a replacement. That convo could've been more efficient as well, but it ended with a confirmation (which was confirmed a second time via follow-up email) that a replacement box was being shipped on the 19th. This morning (the 30th) when I still didn't have them (it never takes more than ~8 days for delivery), I clicked the tracking link Hubble had sent only to discover that there has been NO movement whatsoever, and UPS can't even confirm they were given a package- only that the tracking number/label was created. After 15 unproductive minutes on the phone (cause of course they never answered my chat message), the issue still isn't resolved and I'm currently waiting, not for a new replacement order to be shipped, but for a "management team" to "try and locate" the missing order from the 19th- spoiler alert: it was either never shipped or won't be found- so they can "update me". It's really a shame the business is being run so poorly because the actual product is pretty legit. The contacts dry out a bit more (by the end of the day) than more expensive brands like Acuvue, and once or twice I received a row of just the packaging- no lenses were inside- but overall I was very satisfied with the quality of the product, pricing, etc.

Me interesé en las lentillas por el precio, porque considero que es económico. Además, que el envío sea mensual y periódico también facilita las cosas. La página es muy atractiva y friendly con el usuario. El motivo por el que no pasé de las lentillas del periodo de prueba fue que para mí son demasiado secas. Según mi oftalmólogo, no cierro del todo los párpados al pestañear, y esto no lubrica correctamente mis ojos. A pesar de no tener ningún otro problema, esto me impide usar Hubbles.

Contacts never arrived and the ey charged me without consent. Poor service.

Algunos pedidos no llegan en la fecha indicada. Algunas lentillas vienen defectuosas

Wenn's läuft, dann läuft's. Aber auch neben nur wenn's läuft. Viele Jahre Kunde. Bisher stets ok. Nach Umzug nun warte ich bereits seit drei Monaten auf Linsenlieferung. Kundenservice nett und höflich, aber nicht sehr informativ, was den Verbleib von (angeblich) versendeten Linsen anbelangt. Mir wurden nun allen Ernstes laut Hubble drei Mal Linsen zugesandt, zwei Mal aus Kulanz, weil das erste Paket anscheinend verschwand. Alle gingen an die selbe Adresse (und ja, die war korrekt angegeben). Hab mich nun dazu entschieden, den Service zu kündigen. Benötige halt Linsen und "überbrücke" bereits drei Monate mit Discounterlinsen. Wie gesagt, wenn's läuft, dann läuft's. Aber auch eben nur dann...