Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJul 16, 2026

Hi Rachel, thank you for bringing this to our attention, and we're sorry to hear about your experience. We do appreciate you sharing that you've enjoyed our contacts, and we're grateful for your continued support. Upon reviewing your account, I can confirm that the duplicate subscription has already been resolved by our customer service team. Regarding your returned order, we've also processed your refund. The funds should appear in your account as soon as your bank completes processing the transaction. We appreciate your feedback and the opportunity to make this right. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 14, 2026

Hi Joshua, thank you for taking the time to share your feedback. We’re sorry to hear that your lenses were blurry and that you didn’t receive a response from our team. Since Trustpilot does not display your email address, we aren’t able to look up your account directly. Could you please send us an email at [email protected] with the subject line “ATTN: Trustpilot”? Our team will prioritize your case and make sure this gets resolved for you immediately. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 13, 2026

Hi Audrey, we thank you for taking the time to share your feedback. We're sorry to hear that both our contact lenses and shipping experience didn't meet your expectations. We recently transitioned to a new fulfillment center and courier network, and we recognize there have been some opportunities for improvement. Your feedback will help us with that, so thank you again! To make things right, we've gone ahead and issued a free replacement order as a courtesy. If there’s anything further we can do to support you, please don’t hesitate to reach out; we’re here to help. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 8, 2026

Hi Jm, we're sorry to hear about your experience. For the security and privacy of our customers, we're unable to update payment information over the phone. Payment methods can only be updated securely through your online portal. We can also see that you've successfully updated the card on file, and all future orders will be billed to your new payment method. We've issued a refund for your most recent charge as a token of our appreciation for keeping your subscription. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 7, 2026

Hi Chaka, thank you for your review, and we’re sorry to hear about the issues you have experienced. We take issues like this seriously, so we’d like to look into this further. Please email us at [email protected] with the subject line ATTN: Trustpilot and our team will prioritize your case and work with you to address your concerns. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 2, 2026

Hi Jeff, thanks for the feedback. Receiving multiple dry lenses is definitely not the standard we expect, and we want to fix this. We have already processed a refund and replacement orders to cover the affected lenses. A member of our team will also reach out directly to gather a few more details about this batch so we can send them to the quality team for review. If there’s anything else you need in the meantime, please let us know. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJul 1, 2026

Hi Nicholas, thank you for bringing this to our attention. We completely understand how upsetting it is to see charges continue after attempting to cancel. We want to assure you that your subscription has now been officially canceled, and a refund has been issued on our end, and the funds should hit your account as soon as your bank finishes processing the transaction. If you have any further questions, please don’t hesitate to reach out to us directly. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsJun 30, 2026

Hi Todd, thank you for sharing your feedback. We want to clarify that canceling or pausing a specific order is different from canceling an active subscription. Because the subscription itself remained active in our system, our automated process continued to generate and ship your regular lens supply. To resolve this for you immediately, we have gone ahead and officially canceled your subscription, so there will be no future charges to your account. Additionally, we have issued a full refund for your most recent charge, and the funds should appear back in your account as soon as your bank completes processing the transaction. Kind regards, The Hubble Contacts Team