Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Erik
Jan 28, 2021
Had a bad reaction to contact lenses
Had a bad reaction to contact lenses. Hubble would not Refund me for unopened order
Response from Hubble ContactsJan 31, 2021
Hi Erik, Thank you for taking the time to leave this review and we appreciate you taking the time to reach out to us regarding your eye health issue. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. Let’s get on writing and address this ASAP, we value your business. We look forward to hearing from you. Best regards, Roxanne
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Bmae
Jan 28, 2021
Can’t cancel & bad quality
Can’t cancel, bad quality contacts. Not the right strength
Response from Hubble ContactsFeb 21, 2021
Hi Bmae, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses and for the difficulties you've had in cancelling the account. I will reach out to you shortly via email to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Hoping to hear from you soon! Best, Roxanne
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Christine
Jan 28, 2021
These dry out within 4 hours!
These dry out within 4 hours or so. Also, I find myself squinting all day. I do not recommend these contacts.
Response from Hubble ContactsFeb 21, 2021
Hi Christine, Thank you for taking the time to leave this review. I am sorry to hear about your experience with our contacts. I completely understand that it isn't for everyone. I will reach out to you shortly via email to hear more about your experience, and see what I can do to help. Hoping to hear from you soon! Best, Roxanne
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Kat
Jan 28, 2021
Horrible I subscribe for this it was…
Horrible I subscribe for this it was supposed to be 1 dollar they been charging me 38 dollar every month for contacts that I never even use them cuz they are so cheap ... but yes they still charged me 38 dollars monthly witch they never say . Never again
Response from Hubble ContactsFeb 21, 2021
Hi Kat, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our subscription service and lenses. I completely understand that it isn't for everyone. Hubble is a subscription service. We make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Rest assured that your subscription is cancelled since January 24. If there’s anything else I can do for you today, please let me know at [email protected]. I’m here to help. All the best, Roxanne
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Lisa H.
Jan 28, 2021
Cancel this account and refund me for…
Cancel this account and refund me for the 3 boxes I returned. Your contacts are horrible!
Response from Hubble ContactsFeb 21, 2021
Hi Lisa, Thank you for taking the time to leave this review. I’m sorry to hear that you want to cancel your subscription and for the delay in getting your refund. Also, sorry about your experience with our lenses. I can see that you have not reached out to our customer support team at this point. I would love to find out more about what happened so that we can make this right. To do this, I’ll be in touch shortly via email. We look forward to hearing from you. Sincerely, Roxanne
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Juan “Wizard ValVas” V.
Jan 28, 2021
I cancelled my subscription with Hubble…
I cancelled my subscription with Hubble over a month ago and and they charged my account again. I emailed customer service and they refused to return my money. I did not even need the contacts or want them. They reused to acknowledge that I had emails proving I canceled my account and said they no record. Be careful and do not set up automatic payments with them. They are very unprofessional customer service and rude.
Response from Hubble ContactsFeb 21, 2021
Hi Juan, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our customer support rep. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I’d like to find out more about your interactions with our team and get to the bottom of this. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. Hoping to hear from you soon! Best, Roxanne
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Katelyn
Jan 28, 2021
I been trying to find a way to cancel…
I been trying to find a way to cancel and I can’t seem to find it. It’s not easy to cancel
Response from Hubble ContactsFeb 1, 2021
Hi Katelyn, Thank you for taking the time to leave this review. I’m sorry to hear that you want to cancel your subscription and you have had difficulties doing so. I can certainly do that for you. I'll reach out shortly via email to know why you’re canceling. If it has to do with product or service quality, we’d like to know because we’re always striving to improve. We look forward to hearing from you. Best, Roxanne
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Melissa
Jan 28, 2021
Can't ever get a hold of anyone to…
Can't ever get a hold of anyone to cancel my account. Once they have your financial information, you will never be able to get rid of Hubble.
Response from Hubble ContactsFeb 21, 2021
Hi Melissa, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. Let’s get on writing and address this ASAP, we value your business. To do this, I’ll be in touch shortly via email. We look forward to hearing from you. Best, Roxanne
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