Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ryan
Worst contacts ever
Response from Hubble ContactsFeb 21, 2021
Hi Ryan, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. I completely understand that it isn't for everyone. I can see that you have since cancelled your subscription by emailing in on December 5. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best regards, Roxanne
Rae
I was excited to try Hubble as I currently pay a lot of money for acuvue oasys. Delivery was quick. First putting them in they were ok. After a few hours they were uncomfortable and my partner commented my eyes looked red. After 6 hours at work I had to remove them. Even after using drops they were stuck to my eye. I visited my optitions the following day because my eyes were still sore. The contacts are made from materials most companies moved away from 20 years ago. They don't let enough oxygen to your eyes. I'd rather pay the extra and have the aftercare from my optition than risk my eye health. After doing a little research I found many people had the same experience as me or worse. Don't take a chance, your eyesight is so precious.
Response from Hubble ContactsFeb 21, 2021
Hi Rae, Thank you for taking the time to leave this review. It's good that your deliveries have been arriving on time but we're so sorry to hear that you may have an eye health issue. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. We look forward to hearing from you. Best regards, Roxanne
Amir
Waste of money and time
Response from Hubble ContactsJan 31, 2021
Hi Amir, Thank you for taking the time to leave this review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further, I will reach out to you shortly via email. Thank you. Kind regards, Roxanne
Catherine
I will never again trust Hubble. They kept charging my bank account after I canceled several times. This is the most untrustworthy company I have delt with.
Response from Hubble ContactsJan 31, 2021
Hi Catherine, Thank you for taking the time to leave this review. I’m very sorry we failed to meet your expectations. I can see that you have since cancelled your subscription by calling in and you have spoken to one of the members of our management team who worked with you in finding a solution to this issue. If there's anything else we can do to help, please let us know at [email protected]. I sincerely apologize for the inconvenience. Best, Roxanne
She
The contacts are extremely dry and hard. they need to use a softer material for the eye.
Response from Hubble ContactsJan 31, 2021
Hi She, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I’m going to transfer you over email to chat about your experience and see what I can do to help. Hoping to hear from you soon! Best, Roxanne
Jessica
I never received my order of $1 contacts. It's been almost a month. I know COVID-19 is bad but dang lol....,..
Response from Hubble ContactsJan 31, 2021
Hi Jessica, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. I would love to find out more about what happened with your order and to do this, I’ll be in touch shortly via email. Again, thank you for your feedback! Best, Roxanne
Elaine W.
Cancelled via email aug 20 no lenses or payments for 5 months then hey presto £27 has gone out of my account not having money anyway it’s the worst disgusting service robotic staff !!!
Response from Hubble ContactsFeb 21, 2021
Hi Elaine, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Let’s get on writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. We look forward to hearing from you. Best regards, Roxanne
Morgan
Very very very thin. Retains absolutely no moisture. My eyes would be extremely dry and red by hour 3 of wearing them. No other contacts have ever been this way to me eyes. Would not recommend.
Response from Hubble ContactsFeb 21, 2021
Hi Morgan, Thank you for taking the time to leave this review. We take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally via email to discuss a solution to your problem together. We look forward to hearing from you. All the best, Roxanne
